PRIYANKA SHINGARE
Bengaluru
Summary
Dynamic professional with extensive experience at Cognizant Technology Solutions in ITSM management and business continuity planning. Proven track record in incident management and stakeholder engagement, ensuring SLA adherence and effective risk assessments. Adept at onboarding processes and HR operations, combining technical expertise with strong organizational skills to drive operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Executive - IT & Business Continuity
Cognizant Technology Solutions
Mumbai
04.2022 - 12.2025
- Managed IT incidents, service requests, and ensured SLA adherence using ServiceNow ITSM to enhance service delivery.
- Conducted Business Impact Analysis (BIA) and Risk Assessments (RA) using OneBCM
- Developed, reviewed, and maintained Business Continuity Plans (BCP)
- Supported BCM Shared Services and internal audits with accurate documentation
- Facilitated stakeholder meetings to address and resolve ITSM process issues, promoting collaboration and transparency.
- Executed daily operational tasks to ensure smooth workflow.
- Identified and addressed customer needs promptly, enhancing satisfaction and service responsiveness.
Assistant Human Resources
ONGC - Oil & Natural Gas Corporation
MUMBAI
10.2019 - 10.2020
- Coordinated onboarding, documentation, and compliance activities to ensure seamless integration of new hires
- Contributed to HR operations and employee engagement initiatives to enhance workplace culture
- Organized and prioritized tasks to meet service goals and improve workflow efficiency.
Education
M.A. - English Literature
Mumbai University
Mumbai01.2021
B.A. - Arts
Mumbai University
Mumbai01.2018
Skills
- ITSM management
- ServiceNow ITSM
- Incident Management
- Business Impact Analysis (BIA)
- Risk Assessment (RA)
- Business continuity planning (BCP)
- RTO/RPO
- SLA Tracking
- Stakeholder Management
- Business Continuity Management (BCM)
- Human resources
- Human resources management
- Onboarding processes
Certification
- MSCIT (Microsoft Certified Information Technology)
- English Typing - 30 WPM
Languages
English
Proficient (C2)
C2
Marathi
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Senior Process Executive - IT & Business Continuity
Cognizant Technology Solutions
04.2022 - 12.2025
Assistant Human Resources
ONGC - Oil & Natural Gas Corporation
10.2019 - 10.2020
M.A. - English Literature
Mumbai University
B.A. - Arts
Mumbai University