Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Prateek Agarwal

Gurgaon

Summary

Result-driven Manager with 10+ years in product management, strategy, and operations across leading startups and enterprises. Skilled in digital transformation, GTM strategy, and customer engagement, with a proven record of driving revenue growth and operational efficiency. Expertise in cross-functional leadership, supply chain optimization, and implementation of tech-enabled solutions. Recognized with multiple awards for excellence and milestone achievements.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager COE

CARS24
10.2024 - Current
  • Develop and own comprehensive GTM strategies for new product launches and feature rollouts.
  • Analyzed customer behavior and transaction data to drive targeted retention campaigns, increasing lifetime value (LTV) by 18%.
  • Led cross-functional initiatives to digitize loan origination and approval processes, reducing turnaround time by 40% and enhancing user onboarding experience.
  • Coordinated with tech teams to implement a secure, scalable architecture for mobile banking applications, improving uptime and user engagement.
  • Led the integration of third-party APIs and tools like LMS and CRM systems to enhance platform functionality and reducing time-to-market.
  • Designed a structured omni-channel communication framework to engage delinquent customers across email, SMS, IVR, and WhatsApp, resulting in improved payment reminders and higher recovery rates.

Senior Manager

Gomechanic.in
04.2021 - 03.2024
  • Manage and optimize Import and Export for OEM and OES brands across the region, ensuring efficient supply chain management, compliance, and timely distribution.
  • Developed a drop shipping platform for vendors to streamline order fulfilment, significantly reduce delivery times through last mile restructuring, and enhance the overall user experience.
  • Enhanced app and web platforms by analyzing user funnel reports and consumer behavior, leading to a 25% increase in user engagement and a 20% reduction in bounce rates.
  • Implemented and integrated IVR and smart dialer solutions to enhance agent productivity and align call operations with business team objectives.
  • Managed cross-functional sprint planning and daily standups, ensuring alignment between design, tech, QA, and business stakeholders.

Team Leader

Cars24.Com
10.2018 - 04.2021
  • Successfully developed and implemented a comprehensive Document Management System (DMS) to enhance real-time tracking and accessibility of critical documents, ensuring improved operational efficiency and compliance.
  • Worked closely with UX and technology teams to design a simplified and user-friendly document tracking system tailored for seamless adoption by ground teams.
  • Reviewed PRDs thoroughly and aligned feature prioritization with business teams to ensure product relevance, strategic impact, and alignment with company goals.
  • Designed and deployed interactive training modules via a mobile learning platform (Handytrain), achieving 100% agent onboarding compliance and improving process adaptability.
  • Created real-time dashboards and automated daily performance reports to proactively monitor KPIs and support faster decision-making across operations.

Key Account Manager

Shadowfax.com
01.2017 - 10.2018
  • Implemented tech-enabled tracking systems for real-time visibility across first- and last-mile legs, enhancing SLA adherence and customer satisfaction.
  • Led last-mile delivery strategy across multiple cities, improving on-time delivery rates by 30% through route optimization and dynamic dispatch models.
  • Collaborated closely with UX and engineering teams to drive intuitive product design and ensure seamless user experience from concept to deployment.
  • Analyzed delivery performance metrics and operational bottlenecks, leading to a 20% reduction in failed deliveries and returns.
  • Create real time dashboards in order to bring transparency in the DTO/RTS process and helps in maintaining unbiased relations with clients.

Area Operations Manager

Peppertap.Com
08.2014 - 12.2016
  • Managed end-to-end operations of dark stores including inventory planning, order picking, and dispatch, ensuring 98% order fulfillment accuracy.
  • Led the launch and scale-up of multiple dark stores across urban locations, reducing delivery TAT by 35% through location and demand analytics.
  • Managed end-to-end vendor lifecycle, including onboarding, issue resolution, and API integration to seamlessly sync vendor inventory with the platform.
  • Coordinated cross-functional teams (supply chain, warehousing, tech, and logistics) to ensure seamless e-commerce grocery operations with minimal downtime.
  • Leveraged data insights to manage product assortment and forecast demand, resulting in improved availability of top-selling SKUs.

Education

Master of Business Administration (MBA) - Product Management and Supply Chain Management

IIM Kashipur
04.2025

Bachelor of Commerce - Mathematics And Accounting

St. Johns College
Agra
07-2012

Skills

  • Digital Transformation
  • Revenue Development
  • Business Analysis
  • Program Management
  • Marketing Strategy
  • Strategic Planning
  • Jira
  • Tableau & Power BI
  • Firebase
  • Moengage & Credgenics
  • Karix
  • MS office
  • SQL
  • Zoho CRM
  • Gupshup & Valuefirst

Certification

  • Lean Six Sigma Green Belt, 2023
  • Google Digital Marketing & E-Commerce, 2023
  • Advance Business Strategy, University of Virginia, 2020
  • GNIIT Software & Development Diploma, 2012

Accomplishments

  • Milestone Achiever Award, CARS24, 2025
  • Business Excellence Award, Gomechanic, 2022
  • Expansion Warrior Award, Peppertap, 2015

Timeline

Manager COE

CARS24
10.2024 - Current

Senior Manager

Gomechanic.in
04.2021 - 03.2024

Team Leader

Cars24.Com
10.2018 - 04.2021

Key Account Manager

Shadowfax.com
01.2017 - 10.2018

Area Operations Manager

Peppertap.Com
08.2014 - 12.2016

Master of Business Administration (MBA) - Product Management and Supply Chain Management

IIM Kashipur

Bachelor of Commerce - Mathematics And Accounting

St. Johns College

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Prateek Agarwal