SQL
Prateek Aole
Senior Engineer, Business Ops
Pune
Summary
Experienced Software Engineer with over 10 years of experience in IT (Payments Industry). Excellent reputation for resolving problems and improving customer satisfaction. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Engineer, Business Ops and Prod Support
Mastercard Technologies Private Limited
Pune
03.2015 - Current
- Established and maintained productive working relationships with stakeholders.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
- Collaborated with on-site directors, managers and supervisors on engineering projects.
- Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
- Established robust monitoring and logging practices to ensure healthy production environment for seamless customer experience.
- Led major project overhauls, reduced critical and high-severity system vulnerabilities by over 90%
- Maintained system availability in production environment at 99.99% (as per SLA)
Business Development Associate
AugmentIQ Data Sciences
Pune
03.2014 - 10.2014
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated with over 200 local organizations to build networks and develop leads.
- Used cold-calling/mailing to handle current portfolio and prospective leads.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Met with 25+ current clients to assess needs and develop improvement plans.
Software Engineer
Polaris Financial Technology Limited
Mumbai
07.2011 - 11.2013
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Partnered with development team on product development and application support plans.
- Participated in efficient large-scale software deployments.
Education
Bachelor of Technology - Chemical Engineering
07.2007 - 05.2011
Skills
Oracle SQL, PL/SQL, Unix
Leadership skills
Strong analytical mind
Technical Analysis
Client requirements
System improvements
Troubleshooting
Policy and procedure adherence
Product Management
Accomplishments
- Resolved critical production issues through consumer testing.
- Documented and implemented several optimizations in production support, monitoring, logging, and basic practices which led to building better relations with customers, significantly fewer complaints, collaborations with different teams across the company, and an understanding of expectations and professional standards within the industry .
- Supervised team of 3-6 staff members; mentored them and helped them upskill.
- Awarded and recognized for all of the above.
Software
Unix
Shell Scripting
Certification
Product Management Certification
Timeline
Product Management Certification
08-2022
Senior Engineer, Business Ops and Prod Support - Mastercard Technologies Private Limited
03.2015 - Current
Business Development Associate - AugmentIQ Data Sciences
03.2014 - 10.2014
Software Engineer - Polaris Financial Technology Limited
07.2011 - 11.2013
Malaviya National Institute of Technology - Bachelor of Technology, Chemical Engineering
07.2007 - 05.2011