Prateek Jain
Bhopal
Summary
9+years of experience in Sales & Marketing, Business Development, Channel Management, B2B, B2C and Client Relationship Management.
Overview
12
12
years of professional experience
Work History
Digital Relationship Manager
Mahindra Holidays & Resorts India Limited
05.2022 - 06.2023
- Cross Selling
- Solving Queries of exsisting member
- Generating References
- Giving online brief of Club Mahindra
- Fixing Appointment & helping Sales for Closure Sr
- Executive Aegis Startek- Flipkart Process
- Maintaining C-Sat, Quality & RR Score
- Resolution on call for multiple return product
- Voice Process
- 08 hours login
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
Dealer Relationship Manager
Honda 2 Wheelers
05.2019 - 07.2020
- (Third Party Payroll Garantie Co)
- Managing Honda 2 wheeler dealers i.e 60 main Dealer & 60 sub-dealer for M.P zone by doing regular visits
- Achieved EW collection target 50 to 70 lacs on monthly basis
- Formulating marketing plans for business promotion & providing company material
- Maintaining the daily, weekly and monthly MIS with recommendation that needs improvement
- Training dealer manpower of showroom & service for better selling of extended warranty
- Working in coordination with HMSI Area Managers & Zonal Managers.
Relationship Manager
RMJ Motors Pvt. Ltd, Maruti Suzuki Nexa
03.2017 - 08.2018
- Providing automobile solution to customer as per their need and requirement
- Cold Calling, Canopy Activity, other promotional activity & after Sale Services
- Achieved monthly target of 8-10 Cars
- Giving Car Demonstration
- Mainting Weekly & Monthly MIS report
- Cordination with Insurance, Accessories, RTO & Finance Dept.
Deputy Manager
ICICI
11.2011 - 08.2016
- Bank, Mandla & Indore Branch 3-4 Years of experience in projects dealing with customer on boarding, customer verification of documents (KYC), verification of customer identity, workflows related to transaction monitoring for fraud & risk ,
- AML etc.
Education
Post Graduate Diploma - Banking & Finance
ICICIManipal Academy
Bangalore05.2013
B.B.A - Finance
Barkatullah University
Bhopal03.2009
Senior Secondary - Commerce
M.P State Board
Bhopal03.2006
Higher Secondary - General Studies
MP State Board
Bhopal03.2004
Skills
- Operational Leadership
- Sales
- Business Development
- Key Performance Indicators (KPIs)
- Business Strategy
- Prospecting Clients
- Promotional Planning
- Product Development
- Quality Management
- Training Programs
- Training Materials
- Enterprise Resource Planning (ERP)
- Bank Reconciliation
- Telecommunications
Accomplishments
Won gold coin in Maruti Suzuki Nexa
Affiliations
British English Cambridge Certified
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Digital Relationship Manager
Mahindra Holidays & Resorts India Limited
05.2022 - 06.2023
Dealer Relationship Manager
Honda 2 Wheelers
05.2019 - 07.2020
Relationship Manager
RMJ Motors Pvt. Ltd, Maruti Suzuki Nexa
03.2017 - 08.2018
Deputy Manager
ICICI
11.2011 - 08.2016
Post Graduate Diploma - Banking & Finance
ICICIManipal Academy
B.B.A - Finance
Barkatullah University
Senior Secondary - Commerce
M.P State Board
Higher Secondary - General Studies
MP State Board