PRATEEK KANDWAL
Chargeback Specialist
New Delhi
Summary
Results-driven Finance & Accounting professional with over 6 years of experience in Order-to-Cash (O2C) operations, Dispute/Chargeback management, and financial reconciliation across diverse industries including hospitality, banking, pharmaceutical, and professional services. Demonstrated expertise in team leadership, managing high-value chargebacks, conducting root cause analysis, and reducing revenue leakage. Skilled in data reconciliation, SOP development, and financial reporting, with certification in analytics tools for process optimization and impactful business outcomes.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Chargeback Specialist
ItsaCheckmate.Com Services India Pvt Ltd
Mumbai
12.2023 - Current
- Manage refund disputes across several major brands, achieving $7K-$9K weekly recoveries through detailed variance analysis and dispute management.
- Lead a team of 5-7 analysts performing data extraction via APIs, resolving mapping issues, and onboarding new restaurant locations into reporting systems, ensuring data accuracy for financial reconciliation.
- Perform quality checks in Google Sheets for dispute data from a 40-member team, maintaining accuracy for financial reporting in ThoughtSpot.
- Develop SOPs and process documentation to enhance consistency, knowledge sharing, and process improvement.
- Prepare client presentations highlighting revenue recovery trends, KPIs, and financial insights to support stakeholder decision-making.
- Coordinate billing reports and liaise with finance teams to ensure accurate and timely invoicing, contributing to revenue reconciliation and SLA compliance
Management Trainee
Genpact India Pvt Ltd
Noida
07.2022 - 12.2023
- Processed 160+ daily chargebacks in SAP FICO for pharmaceutical clients ensuring timely dispute resolution and compliance with financial controls.
- Verified contracts and product codes (DEA, HIN, HRSA) for accurate chargeback submissions, reducing financial discrepancies and revenue leakage.
- Managed debit memo write-offs to minimize revenue loss, improve account reconciliation, and support audit readiness.
- Participated in client calls to resolve backlogs, clarify chargeback disputes, and drive process improvements across the dispute management lifecycle.
Transaction Processing Associate
Accenture Solutions Pvt Ltd
Gurgaon
10.2018 - 06.2022
- Handled 35-50 daily chargebacks valued at $30K-$150K for Marriott, ensuring precise financial reconciliation and dispute resolution to secure revenue recovery.
- Used PeopleSoft, Interceptas, and Fusebox to analyze chargeback cases and resolve disputes efficiently, preventing revenue leakage and maintaining compliance.
- Interpreted and configured client contracts in Workday, ensuring accurate billing, revenue recognition, and compliance with financial reporting standards.
- Managed billing operations for 30-35 contracts monthly, processing 100-150 invoices and resolving discrepancies to ensure timely revenue recognition.
Education
MBA - Financial Management
Narsee Monjee Institute of Management Studies, Mumbai
Mumbai, India 04.2001 -
Bachelor's - Commerce
Delhi University
New Delhi, India 04.2001 -
Skills
- Decision-Making
- Team Leadership & Mentoring
- Python
- SQL
- Power BI
- Advanced Excel
- PeopleSoft
- Workday
- SAP FICO
Process Improvement
- Root Cause Analysis
Financial Reporting and Dashboarding
- Billing & Invoicing
- Contract Management
- Dispute/Chargeback Management
- Order-to-Cash (O2C)
Certification
Microsoft Power BI Data Analyst – Coursera
Accomplishments
- Resolved a $44K variance for ItsaCheckmate, reducing it to $1,500 in 2 days through variance analysis, reconciliation, and root cause identification.
- Resolved a $350K chargeback for Coherus Biosciences at Genpact within 4 days, maintaining compliance and protecting client revenue.
- Managed post-bankruptcy financial resolutions for Akorn Pharmaceuticals, handling debit memo write-offs and transaction reconciliation.
Timeline
Data Analytics with Python – IBM
06-2025
Microsoft Power BI Data Analyst – Coursera
05-2025
SQL Certification – Simplilearn
05-2025
Advanced Excel & Business Analytics – LinkedIn Learning
11-2024
Chargeback Specialist
ItsaCheckmate.Com Services India Pvt Ltd
12.2023 - Current
Management Trainee
Genpact India Pvt Ltd
07.2022 - 12.2023
Transaction Processing Associate
Accenture Solutions Pvt Ltd
10.2018 - 06.2022
MBA - Financial Management
Narsee Monjee Institute of Management Studies, Mumbai
04.2001 -
Bachelor's - Commerce
Delhi University
04.2001 -
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