Prateek Khurana
Product Manager
Hyderabad
Summary
Experienced Fintech Product Manager with 5+ years of expertise, driving company objectives through structured, organized approaches and delivering impactful results. Expert in Agile frameworks and leadership, adept at prioritizing product roadmaps and spearheading market-driven product enhancements. Skilled in translating complex requirements into actionable strategies, significantly boosting feature utilization and customer satisfaction.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Product Manager
Tide
Hyderabad
07.2023 - Current
- Led A/B testing and UI/UX redesign of banking app landing page, resulting in 30% increase in user engagement (clicks, app downloads).
- Implemented data-driven personalization strategies to cater to individual user needs and preferences, further enhancing engagement.
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated project planning and execution with team members and team leads.
- Utilized advanced analytics tools to track user behavior, measure engagement metrics, and identify opportunities for improvement.
- Spearheaded collaborative efforts to bring products to market.
- Spearheaded redesign of key banking features (e.g., account overview, transfers) based on user feedback and usage data, leading to increase in feature utilization.
Associate Product Manager
Tide
Hyderabad
09.2022 - 07.2023
- Launched new feature which reduced Member support queries to 85%
- Liaised with clients to better understand business needs and current market landscape.
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed metrics to measure product performance.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Senior Business Analyst
Zaggle Prepaid Ocean
Hyderabad
04.2021 - 09.2022
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Conducted research, gathered information from multiple sources and presented results.
- Documented each step in product's design process for use in manuals.
- Converted project specifications into drawings and other materials that would be used to create product.
- Contacted proper stakeholders to share changes to project scope and timelines.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Suggested enhancements to product design that would improve user experience.
- Allocated and approved team resource usage.
- Owned and prioritized product backlog.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Investigated and corrected or escalated project problems.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Introduced new product feature which helped in sales increase by 30%.
Business Analyst
Zaggle Prepaid Ocean
Hyderabad
04.2020 - 04.2021
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Maintained ownership and generated 20 fully automated SAS reports, enabling increased visibility and control of credit risk.
Product Management Trainee
Karvy Next
Hyderabad
05.2019 - 04.2020
- Managed prototyping designs and coordinating mass production.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Helped set up and run focus group with 300 participants to document product experiences and record feedback from consumers
Education
PGDM - Systems And Marketing
Sri Balaji Society
Pune 06.2017 - 04.2019
Bachelor Of Engineering - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Jabalpur 03.2012 - 07.2016
Skills
Product development
Agile frameworks
Story planning
Scrum methodology
Technical Support
Product Management
Enhancements
Specifications
Troubleshooting
Design process
Leadership
Prioritization
Data Driven Approach
Certification
Certified Scrum Master
Timeline
Product Manager
Tide
07.2023 - Current
Associate Product Manager
Tide
09.2022 - 07.2023
Certified Scrum Master
01-2022
Senior Business Analyst
Zaggle Prepaid Ocean
04.2021 - 09.2022
Business Analyst
Zaggle Prepaid Ocean
04.2020 - 04.2021
Product Management Trainee
Karvy Next
05.2019 - 04.2020
PGDM - Systems And Marketing
Sri Balaji Society
06.2017 - 04.2019
Bachelor Of Engineering - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
03.2012 - 07.2016