Prateek Malhotra
New Delhi
Summary
Dynamic and results-driven sales and customer support executive with 4 years of experience driving revenue growth and enhancing customer satisfaction. Proven track record in building strong client relationships, effectively managing customer inquiries, and exceeding sales targets. Skilled in strategic sales planning, CRM software proficiency, and problem-solving, with a keen ability to adapt to fast-paced environments and provide exceptional service. Adept at collaborating with cross-functional teams to foster a cohesive and productive work atmosphere. Committed to delivering outstanding support and innovative solutions to ensure client success and loyalty. Seeking to leverage expertise in a challenging role to contribute to organizational growth and customer retention.
Overview
12
12
years of professional experience
Work History
B2B Assosciate
Cars24 Australia
03.2024 - Current
- Purchasing processes, purchase orders, and purchase management skills.
- Experience in procurement and supply chain management.
- Assisting the teammates in selected training processes, answering questions, and checking for data entries.
- Attending special training on new automobile auctions to understand inspection metrics.
- Developing the buyers by maintaining rapport with.
- Responding to inquiries, recommending sales campaigns, and promotions.
Sr. Sales Consultant
ASB KIA
Ghaziabad
10.2023 - 02.2024
- Meeting sales goals, selling to customer needs, financial skills, documentation skills, and scheduling.
- Processing payment for a product or service may maintain customer preference records.
- Assisting the customer in selecting products/services, answering questions, and checking for stock and availability.
- Attending special training on new products and services to understand the features, trends, or styles of the same.
- Developing the buyers by maintaining rapport with previous customers, and suggesting trade-ins.
- Greeting drop-ins, responding to inquiries, recommending sales campaigns, and promotions.
Sr. Sales Consultant
ZX Skoda
New Delhi
03.2023 - 09.2023
- Closed sales by overcoming objections, asked for sales, and negotiated price.
- Demonstrated automobiles by explaining characteristics, capabilities, and features.
- Completes sale-purchase contracts, explains provisions, and offers warranties and services.
- Updated the job knowledge by participating in educational opportunities.
- Compared and contrasted the competitive models, follow-ups with customers in a professional and timely manner, while recommending sales campaigns and promotions.
- Built rapport with customers.
Sr. Sales Consultant
Koncept Hyundai
New Delhi
09.2020 - 03.2023
- Takes care of monthly and yearly targets for self and the team.
- Greeting and actively listening to customers to uncover purchasing needs.
- Maintaining contact with customers via email, phone calls, and regular updates on promotional offers.
- Demonstrating the vehicle's functionality, explaining the options, accompanying prospective customers on test drives, and explaining the costs associated with the purchase.
- Coordinating marketing strategies with the sales, financial, public relations, and production departments.
- Keeping informed of marketing strategies and trends.
- Execute online marketing and sales campaigns among prospects.
Business Owner
7 Star Electronics
New Delhi
01.2015 - 04.2021
- Oversaw the daily operations of the business.
- Maintaining the electronics area by stocking or rotating merchandise, removing damaged goods, and pricing merchandise.
- Performed customer service by acknowledging the customer and their needs.
- Performed hiring, firing, and managing of employees.
- Managed marketing, bookkeeping, payroll, and advertising functions.
- I studied the industry market and kept abreast of new trends.
Business Manager
Falcon Designs
Gurgaon
04.2013 - 06.2014
- Created and implemented processes or programs to ensure success.
- Facilitated senior leadership meetings by planning agendas, previewing, and critiquing presentations and reports.
- Assisted heads in developing key messages and scripts for discussions.
- Managed the operating expenses by taking accountability for forecasting, accruals, and results.
- Reviewed and approved expenses.
Education
BBA - Business Administration And Management
Amity University
04-2012
High School Diploma -
Mother Teresa Public School
New Delhi06-2007
Skills
- Cross-selling strategies
- Data-driven decision making
- Customer support
- High-level multitasking
- Product knowledge
- Customer service experience
- Negotiation skills
- Team collaboration
- Networking
- Task prioritisation
- Excellent communication
- Active listening
- Analytical thinking
- Computer skills
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
B2B Assosciate
Cars24 Australia
03.2024 - Current
Sr. Sales Consultant
ASB KIA
10.2023 - 02.2024
Sr. Sales Consultant
ZX Skoda
03.2023 - 09.2023
Sr. Sales Consultant
Koncept Hyundai
09.2020 - 03.2023
Business Owner
7 Star Electronics
01.2015 - 04.2021
Business Manager
Falcon Designs
04.2013 - 06.2014
BBA - Business Administration And Management
Amity University
High School Diploma -
Mother Teresa Public School
Similar Profiles
Dylan McPhersonDylan McPherson
Finance & Business Manager at CARS24 AustraliaFinance & Business Manager at CARS24 Australia
Ashok ESAshok ES
Key Account Manager at CARS24Key Account Manager at CARS24
Raghunandan SRaghunandan S
Team Lead - Procurement at Cars24 Services Pvt LtdTeam Lead - Procurement at Cars24 Services Pvt Ltd