Prateek Mittal

Project:- AngloAmerican

As a Team Leader:-

• Provided educational expertise and mentoring to junior team members.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Assisted with new hire processing and existing training programs.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

As a SCCM Administrator:-

• Develop and optimize pre- and post- patching process to ensure proper implementation without any outages.
• Assess software patches and create recommended patch list.
• Coordinate patch schedule with other teams such as patch team, infrastructure management, security operations, governance & risk. Communicate project and operational metrics.
• Develop and implement patch and vulnerability remediation process including package creation, testing and deployment.
• Assessed threats, risks and vulnerabilities from emerging security issues to advise pertinent stakeholders on appropriate measures.
• Manage solution onboarding to vulnerability platform.
• Recommend and lead the implementation of processes, procedures, and technology solutions to mature the vulnerability management program.
• Hands-on experience with vulnerability management tools and strong technical understanding and experience assessing vulnerabilities.

As a Intune Administrator:-

• Responsible for creating security Policy, Device Compliance, and troubleshooting Modern Device Management (MDM) Issues.
• Administering policies through Intune and Autopilot
• Administration of application creation and deployment to security groups
• Extensively experienced with Intune administration, design and implementation
• Extensively experienced in working with modern device management solutions to administer end points.
• Experienced in working with hybrid end points such as laptops, desktops, mobile devices and BYOD.
• Experience managing conditional access, configuration profiles and device compliance.
• Proficiency in handling patch management and Windows 10 feature pack upgrades.

• Project: - Financial Partners Inc.

• Microsoft System Center Configuration Manager v2002:
• · Remediation of tenable discovered vulnerabilities through SCCM application/patch deployment.
• · Service Availability, Planning, Customer Satisfaction, to provide effective, proactive technical support. To carry out Software Automation.
• · Analyzing logs for activity monitoring and troubleshooting.
• · Troubleshoot failed SCCM deployments and SCCM health issues.
• · Manage and administer SCCM client health including process of getting clients healthy.

• Project: - SK life science
• Microsoft Intune: -
• · Responsible for deploying Intune infrastructure.
• · Troubleshooting errors occurred during device enrollment.
• · Creating compliance, configuration policies and troubleshooting error.
• · Deploying applications through Intune.
• · Utilizing windows 10 feature update to upgrade system version.
• · Successfully configure windows autopilot setup and troubleshooting of errors occurred during machine provisioning.
• · Create and deploy PowerShell script as per the requirement.
• · Responsible for optimal usage of licenses required in Intune.

Project:- Moodys Investor services

Microsoft System Center Configuration Manager v1902:-

• Configured SCCM site server high availability.
• Handling installation and un-installation of new Primary and Secondary site.
• Monitoring updates via Automatic Deployment Rules (ADR), Update Groups, Deployment packages, and other methods.
• Reporting on the success or failure of Application deployments.
• Creating and deploying standalone/bundled applications.
• Daily health check for servers and monitoring the logs on SCCM servers.
• Configured and deployment of Office 365 patches.

Microsoft Intune:-

• Configured device enrollment profiles, policies, certificates, email policy, Wi-Fi, Compliance, restriction, Passcode policy on MS Intune hybrid and standalone MDM.
• Deploying google play application on mobile devices.
• Manage mobile devices and PCs used to access company data.
• Removing corporate data from mobile apps with the help of selective wipe.
• Restricting the actions users can take with corporate information such as copy, cut/paste, save, and view.

Microsoft Windows Autopilot:-

• Configured windows autopilot deployment profile.
• Configured OOBE and Company branding.
• Test and configure Autopilot for Configuration of Windows 10.
• Confirm Autopilot is successfully enrolling the system in Intune and Azure AD.
• Coordinating with users for troubleshooting of various issues encountered during machine enrollment.
• Enrolled machine in intune and azure AD through autopilot SCCM task sequence.

Directorate of IT, Indian Navy,

• Designing, Planning, and Implementing System Center Configuration Manager.
• Planning, configuring and implementing a backup plan to mitigate the loss of SCCM services in the event of a disaster with the least amount of data loss possible.
• SCCM 2012 SP2 Upgrade to SCCM 1802 using baseline media and in console upgrade as well.
• SCCM 2012 SP2 Upgrade to SCCM 1902 using baseline media and in console upgrade as well.
• Creating query-based device collections.
• Configuring maintenance windows for deploying software updates.
• Utilized SCCM to make applications available to clients.
• Creating and managing boundary groups across one or more Distribution Points.
• Utilized SCCM to deploy operating systems to clients.
• Troubleshooting SUP and WSUS synchronization issues.
• Monitor and maintain database/file replication between sites.
• Troubleshoot failed SCCM deployments and SCCM health issues.
• Experience in install/ deploy, configure and troubleshoot WSUS server setup
• Windows 7 and 8.1 upgrade to Windows 10 using SCCM.

• Monitoring the state, health and performance of servers in datacenter.
• Handling around more than 6000 Windows servers.
• Implemented monitoring of SQL 2008,2012,2014,2016 servers.
• Implemented monitoring of HP, EMC, Netapp storage boxes.
• Implemented monitoring of Network devices.
• Monitoring of Microsoft Exchange 2010, 2013.
• Created custom management pack using MIBs.
• Ensure performance and capacity metrics for SCOM services and apps.
• Provide maintenance for SCOM 2012 R2 Infrastructure.
• Configured Branch Distribution point, Asset Intelligence, and Windows Deployment Services/PXE.
• Ability to manage packages, collections and assignments in the SCCM console.
• Utilized SCCM to deploy OSD and packages to clients.
• (SCCM Admin).
• Built and maintained a standard image with application selection.
• Created packages, collections for software deployments.
• Collaborated with application owners to gather requirements for application deployments.

• Having good experience of Remedy ticketing tool used in operations.
• Knowledge of ITIL and its different stages, functions and processes.
• 24x7 monitoring and management support for in-scope infrastructure.
• Handle escalations and assist in creation of RCAs.
• Proactive monitoring and tracking of tickets.
• Generate operations report.
• Monitor and execute Job schedules.
• Manage bridge calls and notify respective support groups.
• Interaction with Vendors and other support groups.
• Performs Gap Analysis.
• Creation of SOP's and knowledgebase.