Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Prateek Raj

Associate
New Delhi

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

Associate

TECH MAHINDRA
New Delhi
04.2023 - 02.2024
  • Spearheaded Customer Success initiatives, enhancing client satisfaction and retention.
  • Expertly managed CRM data, ensuring accuracy and actionable insights
  • Developed intuitive Power BI dashboards for real-time performance tracking and decision-making.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Associate Consultant

ONE DESTINY TECHNOLOGIES
Bangalore
02.2021 - 07.2022
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Maintained a thorough understanding of client process and policies.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide rational solution to the given problem.
  • Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
  • Supported clients with business analysis, documentation.
  • Helped team of 7 lead consultants optimize efficiency of current systems by conducting training sessions.
  • Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.

Business Development Associate

BYJUS
New Delhi
08.2020 - 01.2021
  • Maintained energy and enthusiasm in fast-paced environment
  • Handled 60+ calls per day to address customer inquiries and concerns
  • Collaborated with different team members to achieve target results
  • Created spreadsheet using Microsoft Excel for daily, weekly, and monthly reporting.
  • Coordinated with internal departments such as finance, legal, and operations during deal negotiations to ensure seamless execution of contracts.
  • Identified opportunities for upselling and cross-selling within existing client base, generating additional revenue streams.

Education

Bachelor of Science -

IEC UNIVERSITY
Himachal Pradesh
06.2015 - 08.2018

High School Diploma -

R.JJ.C.B.D SCHOOL
Bihar
05.2012 - 04.2014

Higher Secondary School, Physics, Chemistry, Mathematics -

ST. XAVIER'S HIGHER SECONDARY SCHOOL
Bihar
04.2007 - 03.2012

Skills

USER EXPERIENCE DESIGN (UX)

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Certification

[DATA SCIENCE], [TECH MAHINDRA] - [01/2024]

Timeline

[DATA SCIENCE], [TECH MAHINDRA] - [01/2024]

01-2024

Associate

TECH MAHINDRA
04.2023 - 02.2024

Associate Consultant

ONE DESTINY TECHNOLOGIES
02.2021 - 07.2022

Business Development Associate

BYJUS
08.2020 - 01.2021

Bachelor of Science -

IEC UNIVERSITY
06.2015 - 08.2018

High School Diploma -

R.JJ.C.B.D SCHOOL
05.2012 - 04.2014

Higher Secondary School, Physics, Chemistry, Mathematics -

ST. XAVIER'S HIGHER SECONDARY SCHOOL
04.2007 - 03.2012

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