PRATEEK RAJ
Bengaluru
Summary
A diverse portfolio of business analysis expertise partnering with the information technology, finance, sales, product development, networks, and engineering teams. Combined systems and business knowledge that identifies business requirements, helps develop processes and add value to business decision making. Acting as a liaison between business divisions to drive performance KPIs, identifying, clarifying, and articulating the needs of the stakeholder, experience having cross-functional exposure, generating actionable deliverables stemming from business inputs, and the business intelligence
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Operation Head
Axis Bank Ltd
05.2022 - Current
- Analyzed various data sources within the organization, providing valuable insights and recommendations for improving operational efficiency and decision-making processes.
- Assisted the branch in day-to-day operations, ensuring smooth functioning and timely resolution of issues.
- Monitored and analyzed branch retail performance, identifying areas for improvement and implementing strategies to enhance productivity and profitability.
- Collaborated with various departments to align goals and objectives, fostering cross-functional teamwork and synergy.
- Developed and optimized retail reports, utilizing complex expressions and calculations to provide accurate and actionable information.
- Gathered business requirements and translated them into user stories and use case documents, ensuring clear communication and alignment with stakeholders.
- Conducted due diligence of new and existing clients, verifying KYC documentation and performing risk assessments in compliance with regulatory requirements.
- Managed the new client adoption and periodic review process, ensuring timely approval and adherence to internal policies and SLAs.
Personal Banker
HDFC Bank
08.2020 - 05.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Cultivated and nurtured relationships with high-net-worth clients, gaining a deep understanding of their financial goals and needs.
- Offered personalized financial solutions, including investment options, wealth management, and credit products, resulting in increased client satisfaction and retention.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Provided expert advice on investment strategies and financial planning, guiding clients towards achieving their long-term financial objectives.
- Stayed up-to-date with market trends and financial products, ensuring the delivery of accurate and relevant advice to clients.
- Collaborated with product groups to identify key metrics for developing and refining capacity models, contributing to improved operational efficiency.
- Partnered with sales teams and wealth management team to provide comprehensive financial services, aligning with clients' long-term goals.
- Mentored and developed junior staff, fostering a culture of continuous learning and professional growth.
- Ensured the quality and timeliness of regular reporting and updates, maintaining a high standard of accuracy and professionalism.
Network Engineer
Ericsson Pvt Ltd
04.2016 - 12.2017
- Troubleshot network connectivity issues using tools such as ping and telnet, ensuring seamless communication and minimizing downtime.
- Provided end-to-end engineering and installation of route-based IP network solutions, ensuring efficient and reliable network connectivity for clients.
- Offered backend support to field engineers, assisting with RF equipment configuration, local area network, and WAN connectivity problems.
- Installed and coordinated the installation of new or modified hardware, software, or programming modules, ensuring smooth integration and optimal performance of telecommunications systems.
- Monitored network performance and made necessary adjustments to optimize performance and anticipate future changes.
- Logged and tracked major incidents, change tickets, and problem management tickets, ensuring timely resolution and effective communication with stakeholders.
- Maintained clear and concise documentation of network configurations and troubleshooting procedures, facilitating knowledge transfer and efficient problem-solving.
- Diligently proofread all documentation and reports, ensuring accuracy and professionalism in communication.
Education
MBA - Information Technology
Xavier Institute of Social Service
Ranchi04.2020
Bachelor of Science - Electronics Engineering
Priyadarshini College of Engineering
Nagpur09.2015
Skills
Reporting
CRM
Data Analysis
Python, R
Power BI
Finacle, Saksham
KYC Analysis
PowerPoint, Excel
SQL Database
Certification
Certification in Data Science Modelling and Machine Learning, Nikhil Analytics Bangalore
Timeline
Business Operation Head
Axis Bank Ltd
05.2022 - Current
Personal Banker
HDFC Bank
08.2020 - 05.2022
Network Engineer
Ericsson Pvt Ltd
04.2016 - 12.2017
MBA - Information Technology
Xavier Institute of Social Service
Bachelor of Science - Electronics Engineering
Priyadarshini College of Engineering
Certification in Data Science Modelling and Machine Learning, Nikhil Analytics Bangalore
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Mohammed Ali KhanMohammed Ali Khan
Branch Relationship Officer at AXIS BANK LTDBranch Relationship Officer at AXIS BANK LTD
CA Aanchal AroraCA Aanchal Arora
Senior Credit Manager at AXIS Bank LtdSenior Credit Manager at AXIS Bank Ltd