Prateek Sharma

• Spearheaded senior team leadership for greenfield implementation program at Yamaha USA, focusing on SAP S/4HANA 2023 deployment via SAP RISE.
• Directed SAP Basis activities, including architecture design, landscape planning, system provisioning, technical integration, and cutover planning for large-scale SAP S/4HANA 2023 implementation.
• Executed successful upgrades from SAP S/4HANA 2021 to SAP S/4HANA 2023, managing end-to-end upgrade activities with SUM SPDD/SPAU remediation and post-upgrade stabilization.
• Led migration initiatives for multiple on-premise SAP landscapes to SAP RISE environments, developing migration strategy, conducting technical assessments, coordinating provisioning, and providing post-migration support.
• Oversaw AMS operations as AMS lead for Yamaha Canada, managing production support and incident management while ensuring performance optimization, SLA compliance, and implementing continuous service improvement.
• Provided technical leadership for SAP Basis teams across implementation, upgrade, migration, and AMS engagements involving SAP S/4HANA and cloud-based SAP landscapes.
• Managed stakeholder engagement and project governance through effective team leadership and risk mitigation, coordinating with SAP ECS hyperscalers and business stakeholders.

• Managed customer relationships as Technical Services Manager, focusing on service delivery governance.
• Delivered mission-critical SAP Basis support services in 24x7 global model across multiple regions.
• Resolved high-priority incidents as part of incident management team, consistently meeting SLAs.
• Acted as SAP outage subject matter expert, leading recovery efforts during system disruptions.
• Coordinated outage bridge calls with infrastructure and application teams, ensuring timely service restoration.
• Analyzed incident resolution rates and outage trends in operational reports and dashboards, informing service improvements.
• Mentored junior SAP Basis consultants, providing guidance on complex HANA-related issues.
• Ensured compliance with ITIL-based processes for incident and problem management.

• Executed Greenfield implementation of SAP S/4HANA 1809 On-Premise landscapes, achieving seamless system installation, configuration, and technical setup.
• Performed end-to-end installation and configuration of SAP Solution Manager 7.2 for monitoring, diagnostics, and application lifecycle management.
• Led SAP Fiori installation and configuration activities, including SAP Gateway setup, Fiori Launchpad configuration, and activation of required services.
• Installed and administered SAP HANA 2.0 database environments for SAP S/4HANA and associated SAP applications.
• Implemented and configured SAP HANA Cockpit for centralized SAP HANA administration, monitoring, and lifecycle management.
• Successfully deployed and configured OpenText Vendor Invoice Management (VIM) add-on solutions for automated invoice processing and workflow management.
• Executed Managed System Configuration activities in SAP Solution Manager for SAP S/4HANA, SAP Fiori, and SAP PO landscapes.
• Performed SAP S/4HANA system refresh activities across non-production environments, including database restore, post-refresh activities, logical system updates, and validation testing.

• Executed daily monitoring of production and non-production systems, ensuring optimal performance.
• Monitored system instances and application servers, focusing on work processes and user sessions.
• Managed client copy processes for local and remote environments, ensuring data integrity across systems.
• Defined and maintained background jobs, ensuring timely execution of standard processes.
• Applied backup and recovery tools to safeguard critical business data.
• Conducted SPAM/SAINT updates, implemented OSS notes, and supported patches, maintaining system stability and reducing downtime.
• Installed add-ons, performed kernel upgrades, and configured web dispatchers for system enhancements.
• Configured operational modes and administered printer settings, enhancing user satisfaction and operational efficiency.

Role: SAP BASIS Consultant
Team Size: 35
Environment: SAP ECC 6.0, SAP BI 7.3, SAP PI, SAP CRM, SAP APO, SAP SCM, SAP Solution Manager, AIX 6.1, Oracle 11g, Sybase ASE

• Provided SAP BASIS administration and operational support for large-scale enterprise SAP landscapes comprising SAP ECC, SAP BI, SAP PI, SAP CRM, SAP APO, SAP SCM, and SAP Solution Manager environments.
• Executed proactive monitoring and alert management of SAP systems via SAP Solution Manager Work Centers, enhancing system stability and availability.
• Prepared and maintained Daily Health Check reports, system availability reports, and database backup validation reports for operational governance and compliance.
• Monitored active user sessions and system resource utilization to optimize application performance and user experience.
• Resolved technical issues through SAP OSS Note analysis, implementation, and system corrections.
• Coordinated SAP SPAM/SAINT upgrades, Support Package implementations, and maintenance activities across multiple SAP systems, ensuring timely updates and system integrity.
• Managed SAP background job administration, optimizing scheduling, monitoring, troubleshooting, and performance to ensure seamless operations.
• Performed database administration activities including tablespace monitoring, capacity planning, and storage management.
• Managed Oracle database backup, recovery, and maintenance activities using BR*Tools.
• Executed SAP Kernel upgrades, SAP Web Dispatcher upgrades, and Support Package Bundle (SBP) implementations.
• Performed SAP lock management activities and resolved critical table lock and enqueue issues impacting business operations.
• Monitored SAP application performance using SAP Solution Manager and CA Wily Introscope for proactive issue identification and root cause analysis.
• Executed SAP client administration activities including client creation, local client copies, remote client copies, and client export/import operations.
• Managed Java stack lifecycle activities including Java component deployment and upgrades using Software Update Manager (SUM).
• Performed SAP system start, stop, and maintenance activities in High Availability (HA) environments while ensuring minimal business disruption.
• Installed and configured SAP Diagnostics Agents (SMD Agents) to enable monitoring and diagnostics integration with SAP Solution Manager.
• Created and managed enterprise batch job scheduling activities using UC4 automation tools.
• Configured and validated RFC destinations, logical systems, and communication channels to support SAP integrations and interfaces.
• Administered Oracle and SAP APO LiveCache environments, including monitoring, troubleshooting, and maintenance activities.
• Coordinated with IBM infrastructure teams for operating system-related issues, storage management, and IBM TSM backup-related activities.