Prateek Yadav

• Assisted guests with variety of services and local attraction information.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Facilitated and coordinated transportation services for guests.
• Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
• Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
• Upheld hotel policies and procedures by providing high level of customer service.
• Maintained a clean and welcoming lobby area to create a positive first impression for guests.
• Provided accurate information regarding local attractions, restaurants and activities.
• Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Used Software to check daily record sheets, guest accounts and available vouchers.
• Conducted regular inventory audits to maintain adequate supplies for guest needs and efficient operations.
• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.

• Followed up with customers to offer additional support and check resolution satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained up-to-date knowledge of product and service changes.

• Completed Industrial Training From Radisson Jaipur City Centre From 22nd July 2021 To 22nd Jan 2022
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Investigated and resolved accounting, service and delivery concerns.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

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