Prateek Yadav
Waiter
Lucknow
Summary
To obtain challenging position in professionally managed company, to explore my potential & to share my knowledge and experience for the benefit of the company.
Nineteen months experience in Food & Beverage services delivering with 100% food safety & good quality. Solid leadership with outgoing positive demeanor & prove skills & success in establishing rappart with Guests articulate, passionate & result oriented. Looking to sharpen my skills & earn valuable experience in Hotel Industries. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced Job Title with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Renaissance Lucknow
Lucknow
03.2023 - 11.2023
- Assisted guests with variety of services and local attraction information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated and coordinated transportation services for guests.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Used Software to check daily record sheets, guest accounts and available vouchers.
- Conducted regular inventory audits to maintain adequate supplies for guest needs and efficient operations.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
F & B Service Associate
Shiv Niwas Palace
Udaipur
02.2022 - 02.2023
- Followed up with customers to offer additional support and check resolution satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
F&B Service
Radisson Jaipur City Center
Jaipur
07.2021 - 01.2022
- Completed Industrial Training From Radisson Jaipur City Centre From 22nd July 2021 To 22nd Jan 2022
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
+ Type or edit your work history here
Education
Intermediate - undefined
High School - undefined
Diploma in F&B Service - undefined
IHM Lucknow
Skills
Punctual & responsible
Hard work
Optimistic
Strong Communication and Interpersonal Skills
English Proficiency (Written and Spoken)
Excellent Listener
Friendly, Courteous and Services oriented
Self Motivated
Leadership
Loyal and responsible towards work and duties
Attention to detail
Teamwork
IDS
Shawman
Micros by Opera
Shiji
Personal Information
- Passport Number: Z7081429
- CDC: MUM 547363
- Father's Name: Mr. Pradeep Kumar Yadav
- Mother's Name: Mrs. Arti Yadav
- Date of Birth: 01/24/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the information provided by me is true to the best of my knowledge and belief.
Timeline
Guest Service Associate
Renaissance Lucknow
03.2023 - 11.2023
F & B Service Associate
Shiv Niwas Palace
02.2022 - 02.2023
F&B Service
Radisson Jaipur City Center
07.2021 - 01.2022
Intermediate - undefined
High School - undefined
Diploma in F&B Service - undefined
IHM Lucknow