Pratham Bhosle
Associate-Quality Analyst
Hyderabad
Summary
Quality Analyst with an MBA in Finance, skilled in compliance monitoring, financial analysis, and customer support. Experienced in auditing processes, query resolution, and risk assessment using CRM and analytical tools. Strong communicator with a focus on improving service quality and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
4
4
Languages
Work History
Associate-Quality Analyst
Tech Mahindra
06.2024 - Current
- Monitored and evaluated customer interactions to ensure compliance with quality standards.
- Conducted audits and prepared reports on agent performance and service delivery.
- Provided feedback and coaching to improve customer satisfaction and reduce resolution time.
- Ensured adherence to regulatory requirements and company policies.
- Recommended process improvements, contributing to enhanced efficiency and reduced errors.
Education
MBA - Finance
Methodist College of Engineering And Technology
Hyderabad, India 04.2001 -
Bachelor of Science (BSc) - Statistics
M.S.C.S. Aurora Degree And PG College
Hyderabad, India07-2022
Skills
Quality Auditing & Compliance Monitoring
Financial Analysis & Reporting (Excel, Pivot Tables, VLOOKUP)
Customer Satisfaction (CSAT), Query Resolution & Risk Assessment
Process Improvement & Workflow Optimization
Communication & Team Collaboration
CRM Tools: Freshworks, Process Docs (Design Tree), Transmon
Analytical Tools: Greylabs AI (call audits), Verint
MS Excel (Data Analysis, Reporting)
Mutual Fund Analysis
Investment Analysis
Portfolio & Risk Management
Client Handling & Relationship Management
Escalation Management & Query Resolution
Compliance with Service Standards
Excellent Verbal & Written Communication
Strong Interpersonal Skills
Coaching & Feedback Delivery
Certification
NISM (Mutual Fund Distributors) Series-V-A Certified | 2024
Timeline
Associate-Quality Analyst
Tech Mahindra
06.2024 - Current
MBA - Finance
Methodist College of Engineering And Technology
04.2001 -
Bachelor of Science (BSc) - Statistics
M.S.C.S. Aurora Degree And PG College