Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Saisudha Rampally

Hyderabad,TG

Summary

Dedicated and seasoned professional with 11 years of comprehensive experience in BPO healthcare, manual testing, and L1 support for digital asset management projects. Proven track record of delivering high-quality results and exceeding client expectations. Seeking a challenging role where I can leverage my skills and expertise to drive organizational success.

Overview

12
12
years of professional experience

Work History

Associate-Quality Analyst

Cognizant Technology Solutions, CTS
06.2021 - 10.2022
  • Played a key role in manual testing activities, including test case design, execution, and defect management, ensuring the quality of software deliverables.
  • Provided L1 support for digital asset management projects, troubleshooting issues and providing timely resolutions to clients.
  • Collaborated with cross-functional teams to identify and address system issues, ensuring smooth project delivery.
  • Conducted training sessions for new team members, facilitating knowledge transfer and ensuring adherence to best practices.
  • Contributed to process improvement initiatives, implementing strategies to enhance efficiency and quality.

BPO Healthcare Analyst-SME

Cognizant Technologies Solutions
04.2011 - 06.2021
  • Managed healthcare-related processes, including medical billing, claims processing, and insurance verification, ensuring accuracy and compliance with industry standards.
  • Analyzed complex healthcare data sets to identify trends, patterns, and opportunities for process optimization.
  • Acted as a subject matter expert, providing guidance and support to team members on healthcare-related inquiries and issues.
  • Collaborated with clients to understand their requirements and provide tailored solutions to meet their needs.
  • Implemented quality assurance measures to maintain high standards of service delivery and client satisfaction.

Education

Bachelor of Science - Biotechnology

OU
Hyderabad, India

Skills

  • Strong knowledge of BPO healthcare processes and regulations
  • Experience in providing L1 support for digital asset management projects
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
  • Analytical mindset with the ability to identify and troubleshoot complex issues
  • Proven track record of delivering high-quality results within tight deadlines
  • JIRA, Manual Testing

Interests

Travelling and Exploring places.

Singing and Dancing.

Reading Books.

Languages

English
Hindi
Telugu

Timeline

Associate-Quality Analyst

Cognizant Technology Solutions, CTS
06.2021 - 10.2022

BPO Healthcare Analyst-SME

Cognizant Technologies Solutions
04.2011 - 06.2021

Bachelor of Science - Biotechnology

OU

Similar Profiles

CREATE PROFILE
Saisudha Rampally