Pratham Nahar

Capgemini

09.2021 - Current

Hands-on developer and reviewer
Experience in working in an agile environment following agile practices
Solve complex business problems by engineering existing platform features configuration
Creating Flows for Catalog Items
Good Knowledge about Incident Management, Change Management, Knowledge Management and ITSM Process
Good knowledge on ITIL Standards and ITSM Process
Proficiently configure UI policies, Data Policies, Business Rules, and Client Scripting, showcasing adept design, configuration, and customization skills on the ServiceNow platform
Expertly configure applications and modules, adeptly manage data, skillfully create comprehensive reports and dashboards, and consistently maintain and enhance the instance to ensure optimal performance and functionality
Strong understanding of Customer Service Management module
Created customer service catalog items, customer service knowledge articles, customer service reports, and surveys.
Explored service integrations.
Experienced in building end to end user interfaces, integration testing, data transfer between cloud and the interfaces, data encryption, automated mailing services, APIs
Developed custom applications and modules in ServiceNow to support business requirements.
Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
Configured the ServiceNow platform to ensure efficient operations.