Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Languages
Timeline
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Prathamesh Mhankale

Pune

Summary

Driven and adaptable professional seeking rewarding opportunities in BPO or IT companies, leveraging a diverse skill set, passion for excellence, and a proven track record of delivering exceptional results to contribute effectively to organizational success and growth.

Two years of hands-on experience in the E-Traveli process gained through employment with WNS, demonstrating proficiency in navigating complex travel itineraries, managing reservations, and ensuring exceptional customer service delivery

Overview

2
2
years of professional experience

Work History

Associate - Ops

WNS Global Services Pvt. Ltd.
Pune
07.2022 - Current
  • Utilized GDS software such as Amadeus, Sabre, Galileo, Farelogix, etc., to efficiently manage travel itineraries, bookings, and reservations, ensuring accuracy and timeliness in service delivery.
  • Demonstrated proficiency in providing comprehensive customer support across various channels including chat, emails, outbound and inbound calls, ensuring consistent and exceptional service delivery.
  • Acted as a mentor and trainer during On-the-Job Training (OGT) sessions for new team members, imparting knowledge and fostering their development in customer service skills.
  • Effectively handled escalations, resolving complex issues and ensuring customer satisfaction while maintaining professionalism and composure.
  • Consistently achieved top-quality scores and exceeded Key Result Area (KRA) expectations, demonstrating dedication to excellence in performance and service.
  • Conducted refresher trainings and huddles to disseminate new process updates and ensure team members remain updated and proficient in their roles, contributing to overall team efficiency and effectiveness.

Education

Bachelor of Arts -

Savitri Bai Phule University
Pune
06-2023

HSC -

Don Bosco Jr. College
01.2020

SSC -

P.D.E.A. English Medium School
01.2018

Skills

  • Positive attitude
  • Smart worker
  • Enthusiastic in teamwork
  • Excellent communication skills
  • Inter-personal skills
  • Open for feedback and learning
  • Ability to work individually and as an excellent team player
  • Determined to finish all my Tasks with Quality in the expected time

Personal Information

Date of Birth: 03/19/02

Disclaimer

I hereby certify that all the information provided here is correct to the best of my knowledge and belief and I promise to abide by all the norms laid down by your esteemed organization.

Languages

English, Hindi and Marathi

Timeline

Associate - Ops

WNS Global Services Pvt. Ltd.
07.2022 - Current

Bachelor of Arts -

Savitri Bai Phule University

HSC -

Don Bosco Jr. College

SSC -

P.D.E.A. English Medium School
Prathamesh Mhankale