Detail-oriented, organized, and meticulous employee with a proven track record of working efficiently under tight deadlines. Thrives in a fast-paced environment and excels as a team player, consistently contributing to the success of the company. Seeking a full-time position that offers professional challenges where strong interpersonal skills, excellent time management, and problem-solving abilities can be utilized to make a significant impact.
Hi, I’m
PRATHAMESH RATHOD
Pune
Summary
Overview
4
years of professional experience
Work History
ProductDossier
Sr. Professional Services Engineer
11.2022 - Current
Job overview
- Project Management (Project Manager) – Ensuring the smooth implementation for the newly won clients. Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Agile Planning for executing the project implementation. Ensuring the time-to-time delivery as per the phases, sprints planned.
- Conducted feasibility studies for proposed projects using potential ROI and risk management.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals. Developed comprehensive project plans to ensure timely completion within time constraints.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Prepare blueprint document and Hypercare support during the implementation. Managing Phase wise Implementation of project and achieve go live targets.
- Preparing test cases for review and execute them, diagnose and resolving technical issues, escalation, and improving process. Conducting UATs (User Acceptance Testing), Provide training to the clients for the best usage of the product.
- Classifying client's requests as Enhancements (Upselling) or Customization and helping them out with respective solutions. Identifying & resolving potential issues at the earliest for the customer's satisfaction.
ClearTax
Senior Customer Success Manager
03.2022 - 10.2022
Job overview
- Acting as Sr. CSM in ClearTax helped in Collaboration with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships. Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Managed escalations effectively, resolving complex issues and preventing future occurrences. Also, I had to make sure that the client uses the system every month and usage is generated on the Quick Sight tool.
- I have been updating the client integration logs in salesforce for every account as per the process compliance stated by the organization. I have been working on and training the clients on ClearTax software for filing the GSTR1, GSTR3B, GSTR8 and 9, 9C, ITC Returns, Reconciliations, and Reports each month. Managing 82 clients for the activation and receiving 2-3 new accounts every month for onboarding and training. Experienced in handling US clients.
Smaclify Technologies
Customer Success Manager
06.2020 - 03.2022
Job overview
- My designation in current company is Enterprise Customer Success Account Manager in SaaS based industry builds Hiring Software Product called as MyNextHire
- My task is to help the clients with their technical queries/doubts and give them the best and efficient customer services with the functionality of the product
- I have been working with top enterprise companies such as RazorPay, Bitwise, JK Group, Bajaj Finserv, Cuelogic, Onward Technologies
- I am the account manager for these clients
- Also i am working on a new trending project of setting up a AI chatbot on the company's website
- I also got a chance to work closely with the Development, Testing, Engineering, R&D teams to analyze the efficient workflow of the designed process
- Also I have relevant experience in handling US clients.
Education
MIT - School of Management
MBA - Telecom And Marketing Management - Marketing
05.2020
University Overview
Percentage: 75.43 / 100.00
Smt. Kashibai Nawale College of Commerce
BBA - Computer Application
05.2018
University Overview
Percentage: 58.29 / 100.00
Maharashtra Vidyalaya, Pune
12th
05.2013
University Overview
Percentage: 52.67 / 100.00
New English School, Tilak Road, Pune
10th
05.2011
University Overview
Percentage: 76.55 / 100.00
Skills
- Project Management
- Work Planning and Prioritization
- Digital Marketing
- Leadership Skills
- Web Analytics
- Business Communication
- Onboarding Management
- Customer Success Management
- Organizational Accuracy
- Discernment
- Professional Agility
- Assertiveness
- Counterintuitive Thinking
- Engineering Documentation
- Project Planning
- Technical Reporting
- Quality Assurance Controls
- Teamwork and Collaboration
- Written Communication
Awards and Scholarships
Awards and Scholarships
- Certificate of Merit: Awarded 1st Prize for Inter College Quiz Competition held at Sinhgad College of Commerce, Narhe in 2015-16.
- Certificate of Appreciation: Awarded 1st Prize for Inter College Quiz Competition on Technical Module C++ Programming held at Sinhgad College of Science, Ambegaon in Feb 2017.
Assessments & Certifications
Assessments & Certifications
- The Fundamentals of Digital Marketing - Google Certified Course
Skills Learned : Digital Marketing, SEO, SEM, CRM, Social Media, Data Analysis, Content-Marketing, Communications, Content Creation
- C & C++ Seed Infotech
Skills Learned : C, C++, Coding, C Programming, Programming Languages, Object-Oriented Programming
- MS-CIT
- Microsoft Excel
- Advance Database and SQL Querying
Skills Learned : DBMS & SQL
Personal Information
Personal Information
- Date of Birth: 06/07/1996
- Gender: Male
- Marital Status: Single
Known Languages
Known Languages
- English
- Hindi
- Marathi
Extracurricular Activities
Extracurricular Activities
- Player of the Maharashtra State Football Team.
- NCC Candidate in School.
Hobbies and Interests
Hobbies and Interests
- Sports
- Bike Riding
- Trekking
Projects
Projects
- Jewellery Management System - Build & developed the application using VB98 software for displaying the catalog for the Jewellery like necklace, earrings, bangles, etc.
Skills Learned : Databases, Data Mining, Programming, VBScript, .NET, Access, J, Javascript
- Computer Management System - Build & developed the application for the computer languages learning platform, where users can do the certifications like MS-CIT, JAVA, C, C++, .NET, PHP with the detailed information like prices and duration of each course. User can enroll themselves for the certifications, do the enquiry on the upcoming batches, upcoming courses and many other things.
Skills Learned: Java, Javascript, Databases, Data Mining, Data Security, MySQL, PHP, .NET, HTML, Database Testing
Seminar / Training & Workshops
Seminar / Training & Workshops
- Social Media Event
- Website Development
- Digital Marketing
- Social Media
- Web Analytics
- Cloud Security
- Cloud Computing
- Cloud Services
- Artificial Intelligence
- Machine Learning
- Network Security.
Timeline
Sr. Professional Services Engineer
ProductDossier
11.2022 - Current
Senior Customer Success Manager
ClearTax
03.2022 - 10.2022
Customer Success Manager
Smaclify Technologies
06.2020 - 03.2022
MIT - School of Management
MBA - Telecom And Marketing Management - Marketing
Smt. Kashibai Nawale College of Commerce
BBA - Computer Application
Maharashtra Vidyalaya, Pune
12th
New English School, Tilak Road, Pune
10th
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