Prathamesh Vidhate
Mumbai
Summary
Dynamic professional with extensive experience at CMA CGM Global Business Services, excelling in customer service operations and import pricing. Proven track record in achieving TAT targets and enhancing quotation management processes. Skilled in rate negotiation and document coordination, fostering strong customer relationships to drive operational success.
Overview
3
3
years of professional experience
Work History
Officer
CMA CGM Global Business Services
Thane
03.2024 - Current
- Coordinated with Pricer to establish and amend quotation rates.
- Achieved individual TAT and team SLA TAT targets consistently.
- Updated and maintained all aspects of Lara's quotation module.
- Supported outside sales with rate filing and detailed quotations.
- Filed offline VAS free time requests from customers for import side equipment.
- Closed and sent VAS free time confirmations for bookings in accordance with TAT requirements. Handled special projects such as CNC, BAF, or THC’s implementation for giant customers, and ATB (Agent Tariff Booking) / VAS DDSM (Detention & Demurrage).
Pricing & Customer Service Executive
OM FREIGHT FORWARDERS PRIVATE LIMITED
05.2022 - 02.2024
- Executed import pricing for sea and air shipments, ensuring competitive rates.
- Reviewed inquiries from importers, verifying details such as weight, dimensions, and shipment terms.
- Collaborated with overseas agents to confirm nominations and provided shipper’s contact details.
- Obtained earliest flight or sailing schedules along with ETD/ETA and draft BL for customer approval.
- Communicated BL release options, ensuring IGM filing occurred seven days prior to cargo arrival.
- Verified documentation requirements for re-nomination of CFS, finalizing with customers for FCL shipments.
- Coordinated with CHA to gather checklist and bill of entry documents, confirming accuracy with customers.
- Managed transportation logistics from CFS to consignee factory, ensuring timely DO release.
Education
Bachelor of Management Studies
MUMBAI BOARD
University Of Mumbai02-2023
HSC -
MUMBAI BOARD
I.D.U.B.S High School & Junior College02-2019
SSC -
MUMBAI BOARD
H K Gidwani Collage03-2017
Skills
- Customer service operations
- Quotation management
- Import pricing
- Rate negotiation
- Document coordination
- Customer relationship management
- Supply chain management
- Air freight
- Freight forwarding
- Operations management
- Logistics management
Languages
- Hindi
- English
- Marathi
Personal Information
- Date of Birth: 06/05/01
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Officer
CMA CGM Global Business Services
03.2024 - Current
Pricing & Customer Service Executive
OM FREIGHT FORWARDERS PRIVATE LIMITED
05.2022 - 02.2024
Bachelor of Management Studies
MUMBAI BOARD
HSC -
MUMBAI BOARD
SSC -
MUMBAI BOARD
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