Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy.
Skilled professional inspired and motivated to help customers build financial independence.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Financial Services Manager
ICICI Prudential Life Insurance Co.Ltd
Mumbai
03.2022 - Current
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Built strong relationships with internal stakeholders at all levels of the organization.
Sold consumer and small business banking products and services.
Ensured timely filing of quarterly and annual tax returns as per legal requirements.
Oversaw operations of finance department, set goals and objectives and designed framework for these to be met.
Protected customer information and business records.
Assisted customers with opening checking and savings accounts and applying for credit cards and loans.
Created financial models to evaluate potential business opportunities or investments.
Coordinated with other departments to resolve any discrepancies in data entry.
Developed relationships with external auditors, bankers, investors, creditors.
Identified areas of improvement in accounting practices, procedures, policies.
Conducted risk assessment for various investments and advised senior management on optimal investment decisions.
Managed relationships with tax authorities, bankers and auditors.
Communicated effectively and confidently with clients regarding financial activities.
Identified solutions for clients based on financial goals and needs.
Provided guidance to junior staff in financial forecasting techniques.
Analyzed costs, pricing, variable contributions, sales results and company's actual performance compared to business plans.
Set daily, monthly, quarterly and annual sales goals.
Managed financial operations of multiple departments within the organization.
Completed day-to-day duties accurately and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Branch Relationship Executive
SBI cards
Mumbai
01.2022 - 03.2022
Prospected and partnered with interested parties to develop investment plans and served as financial management advisor.
Monitored financial market trends to provide timely and relevant financial advice to clients.
Developed excellent rapport with custom builders to expand opportunities for growth.
Conducted market research to determine potential business opportunities in the local area.
Developed and maintained a portfolio of high-value clients, achieving high levels of client satisfaction and retention.
Built positive and productive customer connections to drive consistent sales.
Developed and maintained relationships with customers by providing excellent service and support.
Maintained accurate records of all client information including contact details, account activity, transaction history.
Ensured that all customer complaints were dealt with promptly and efficiently.
Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
Banquet Coordinator
Kohinoor Group and Companies
Mumbai
07.2018 - 12.2021
Promoted safe working conditions by monitoring safety procedures and equipment.
Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
Explained goals and expectations required of trainees.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Coordinated banquet events and activities, including booking venues, scheduling staff, and creating menus.
Ensured all banquet staff adhered to uniform and grooming standards.
Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
Reviewed feedback from guests regarding their experiences at banquets; incorporated suggestions into future plans.
Resolved any issues that arose during the course of an event in a timely manner; liaised with relevant parties to find solutions.
Trained new banquet staff on service standards, procedures, and company policies.
Prepared reports summarizing finances associated with each event; tracked expenditures against budget allocations.
Coordinated with sales and catering teams to understand event requirements and client needs.
F&B Associate
Nazri Resort
Goa
04.2016 - 09.2016
Maintained high standards of customer service during peak hours.
Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Attended weekly team meetings to discuss upcoming events or promotions.
Greeted and seated customers in a timely and friendly manner.
Participated in regular training sessions on new procedures or safety regulations.
Provided customers with information about menu items and specials.
Education
Bachelor of Science in Hospitality Studies - Hospitality Management
Navnirman College Ollege Ratnagiri
Ratnagiri
03-2015
Skills
Financial analysis
Financial modeling
Data entry accuracy
Customer relationship management
Sales goal setting
Investment planning
Team leadership
Effective communication
Relationship building
Investment management
Team collaboration
Time management
Planning and coordination
Self motivation
Languages
English
First Language
English
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Marathi
Beginner (A1)
A1
Certification
Industrial Training Certificate
Affiliations
Training Session
Timeline
Senior Financial Services Manager
ICICI Prudential Life Insurance Co.Ltd
03.2022 - Current
Branch Relationship Executive
SBI cards
01.2022 - 03.2022
Banquet Coordinator
Kohinoor Group and Companies
07.2018 - 12.2021
F&B Associate
Nazri Resort
04.2016 - 09.2016
Bachelor of Science in Hospitality Studies - Hospitality Management
Senior Financial Services Manager at Forum Outdoor Living / Crema Outdoor North AmericaSenior Financial Services Manager at Forum Outdoor Living / Crema Outdoor North America
Senior Financial Services Manager at ICICI prudential Life insurance companySenior Financial Services Manager at ICICI prudential Life insurance company