To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Prathana Jain
Financial Crime Operation Analyst
Bangalore
Summary
Overview
3
years of professional experience
5
years of post-secondary education
Work History
Natwest GroupBangalore
Financial Crime Analyst
11.2020 - 06.2022
Job overview
- Maintaining up to date knowledge of AML and KYC requirements
- Examining due diligence documents and information on the customer file based on specific trigger events, making sure that they are adequate and up to date
- Performing reputational checks, including politically exposed persons screenings and adverse and sanction checks
- Responding to daily financial crime requests and supporting larger work streams
- Planning and prioritising your workload and maintain good relationships with stakeholders
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Natwest GroupBangalore
Customer Service & Operations Analyst
07.2019 - 11.2020
Job overview
- Authorising and investigating all transactions to our KPIs
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
- Processed customer service orders promptly to increase customer satisfaction.
Education
SRM University
MBA from Banking And Financial Services
06.2017 - 05.2019
University Overview
Madras University
BBA from Business Administration
06.2014 - 05.2017
University Overview
Skills
Financial operations support
Financial management
Operations Management
Complaint resolution
Analytical and Critical Thinking
Timeline
Financial Crime Analyst
Natwest Group
11.2020 - 06.2022
Customer Service & Operations Analyst
Natwest Group
07.2019 - 11.2020
SRM University
MBA from Banking And Financial Services
06.2017 - 05.2019
Madras University
BBA from Business Administration
06.2014 - 05.2017