Prathana Jain

Financial Crime Operation Analyst

Bangalore

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

years of post-secondary education

Work History

Natwest Group
Bangalore

Financial Crime Analyst

11.2020 - 06.2022

Job overview

Maintaining up to date knowledge of AML and KYC requirements
Examining due diligence documents and information on the customer file based on specific trigger events, making sure that they are adequate and up to date
Performing reputational checks, including politically exposed persons screenings and adverse and sanction checks
Responding to daily financial crime requests and supporting larger work streams
Planning and prioritising your workload and maintain good relationships with stakeholders
Provided professional services and support in a dynamic work environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed strong organizational and communication skills through coursework and volunteer activities.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.

Natwest Group
Bangalore

Customer Service & Operations Analyst

07.2019 - 11.2020

Job overview

Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
Processed customer service orders promptly to increase customer satisfaction.

Education

SRM University

MBA from Banking And Financial Services

06.2017 - 05.2019

University Overview

Madras University

BBA from Business Administration

06.2014 - 05.2017

University Overview

Skills

Financial operations support

undefined

Timeline