Prathap K R

Providing prompt and efficient service to Amazon sellers, resolving issues and managing escalations.

• Demonstrating effective written and oral communication, maintaining professional demeanor.
• Managed performance metrics like quality, productivity, first contact resolution, and attendance while improving case handling time through effective task prioritization and resource utilization which enhances overall operational efficiency and service delivery.
• Actively seeking solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
• Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
• Identifying process defects and suggest alternative methods using GEMBA lean management technique so as to provide seamless experience.
• Identifying potential fraudulent activity, conducting thorough investigations and taking appropriate action as needed.
• Providing comprehensive training to new team members, fostering cohesive and knowledgeable support team.

• Managed end-to-end logistics including receiving, issuing, and inventory control of materials and goods.
• Assisted in order placement, shipment tracking, and ensured timely stock replenishment to meet operational requirements.
• Collaborated with freight forwarders for shipping arrangements and managed customs clearance documentation.
• Expertise in monitoring stock levels, managing critical materials, and ensuring accuracy in procurement records while maintaining data privacy protocols.
• Assisted in the development of annual budgets for the warehousing department, identifying cost-saving opportunities where possible without sacrificing service quality or employee morale levels.

• Coordinated material procurement for event setups, handling suppliers for refreshment stalls and activity hubs.
• Managed pre-event logistics including equipment setup, inventory verification, and supplier coordination for timely execution.
• Additionally, Provided clerical support to company employees by copying, faxing, and filing documents.

• Oversee raw material procurement and production tracking in their Pain Balm division.
• Verified materials received and ensured alignment with production schedule.
• Conducted weekly checks of inventory to prevent overstocking and mitigate obsolescence risks.
• Approved invoices for payment and maintained procurement records.

• Managed project material procurement, cost estimation and resource allocation for civil engineering building and road projects.
• Extensive experience in managing supplier relations, placing and tracking purchase orders, ensuring material availability, and adjusting orders based on production plans.
• Regularly conducted reviews with suppliers to ensure price is met, quality, and delivery expectations. Implemented corrective measures when necessary.