Pratheesh T
Trivandrum District
Summary
Results-driven engineering professional with over 7 years of diverse experience in roles including Resident Engineer and Customer Support Engineer. Proven track record of delivering technical support, system maintenance, and on-site engineering services across various industries. Skilled in troubleshooting, client relationship management, and ensuring seamless operation of equipment and systems. Adept at bridging the gap between technical teams and customers, ensuring high levels of satisfaction through timely issue resolution and proactive communication. Strong ability to adapt to dynamic environments and collaborate cross-functionally to meet operational goals
Overview
8
8
years of professional experience
Work History
IT Support Engineer
DBRAINS INFOSYSIS & CONTROL SYSTEM PVT. LTD
Thiruvananthapuram
02.2022 - 03.2025
- Company Overview: An IT Infrastructure services, IT maintenance, cloud integration & support services.
- Provide first- and second-level support to end-users (both on-site and remote).
- Log and resolve IT support tickets using a helpdesk system.
- Monitor for security threats and assist with mitigation.
- Work with other IT team members to escalate complex issues.
- Coordinate with third-party vendors for software/hardware support.
- An IT Infrastructure services, IT maintenance, cloud integration & support services.
Customer Support Engineer
INFOLINK PVT. LTD
Thiruvananthapuram
02.2021 - 02.2022
- Company Overview: An IT company focused on providing technology solutions.
- Provided service and maintenance support for IT infrastructure.
- Networking systems, including installation, troubleshooting, and monitoring.
- Supported servers and ensured smooth operations with minimal downtime.
- Handled firewall configuration and support to maintain network security.
- An IT company focused on providing technology solutions.
Customer Support Engineer
IBM
Thiruvananthapuram
07.2020 - 12.2020
- Company Overview: A global technology and consulting company.
- Provided customer support for software issues.
- Resolved technical problems for users.
- Coordinated with technical teams for issue resolution.
- A global technology and consulting company.
Resident Engineer
KOMMINENI INFOTECH PVT.LTD
Thiruvananthapuram
12.2017 - 12.2018
- Company Overview: An IT company focused on providing technology solutions.
- Transitioned to Resident Engineer role.
- Handled on-site customer technical support.
- Collaboration with team to enhance service delivery.
- An IT company focused on providing technology solutions.
Customer Support Engineer
KOMMINENI INFOTECH PVT.LTD
12.2016 - 11.2017
- Company Overview: An IT company focused on providing technology solutions.
- Worked as a Customer Support Engineer.
- Assisted customers with technical issues and provided solutions.
- Maintained customer satisfaction and support quality.
- An IT company focused on providing technology solutions.
Education
CERTIFIED PENETRATION TESTER DEGREE -
RED TEAM HACKER ACADEMY
THIRUVANANTHAPURAM05-2023
Certificate in Hardware and Networking -
KELTRON, TRIVANDRUM
Kerala12.2012
Plus Two -
L MS H.S.S AMARAVILA
Kerala12.2011
S.S.L.C -
EVANS HSS PARASSALA
Kerala12.2009
Skills
- Communication
- Teamwork
- Network security
- System monitoring
- IT troubleshooting
- Problem solving
- Project coordination
- System administration
Websites
Accomplishments
- Customer Satisfaction Improvement, Improved customer satisfaction score by 20% within a year.
- Fast Issue Resolution, Resolved 98% of technical issues within 24 hours.
- Support Efficiency Enhancement, Led a team that increased support efficiency by 15%.
- Employee Training Success, Trained 50 new employees in technical support protocols.
Strengths
- Communication, Strong communication skills
- Teamwork, Ability to work effectively in teams
- Work Ethic, Dedicated and enthusiastic approach to work
Languages
Malayalam-Read, write,speak
English-Read, write,speak
Tamil- speak
Timeline
IT Support Engineer
DBRAINS INFOSYSIS & CONTROL SYSTEM PVT. LTD
02.2022 - 03.2025
Customer Support Engineer
INFOLINK PVT. LTD
02.2021 - 02.2022
Customer Support Engineer
IBM
07.2020 - 12.2020
Resident Engineer
KOMMINENI INFOTECH PVT.LTD
12.2017 - 12.2018
Customer Support Engineer
KOMMINENI INFOTECH PVT.LTD
12.2016 - 11.2017
CERTIFIED PENETRATION TESTER DEGREE -
RED TEAM HACKER ACADEMY
Certificate in Hardware and Networking -
KELTRON, TRIVANDRUM
Plus Two -
L MS H.S.S AMARAVILA
S.S.L.C -
EVANS HSS PARASSALA
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