SREEJA VENKATESAN

Roles and Responsibilities:

• Handled cyber fraud complaints received through the National Cyber Crime Reporting Portal (NCRP), involving UPI, cards, internet banking, phishing, and account takeover cases.
• Performed end-to-end transaction analysis to trace fund movement, identify beneficiary accounts, and detect mule account networks.
• Coordinated with inter-bank teams and attending meetings in Cyber Police Office for the fund recovery and transaction reversals within regulatory timelines.
• Liaised with law enforcement agencies, Cyber Crime Cells, and Cyber Police , responding to notices and sharing KYC, account statements, and transaction evidence.

Roles and Responsibilities:

• Assisted in processing trade finance transactions, including Import/Export Bills, Letters of Credit (LCs), and Documentary Collections.
• Supported the execution of foreign exchange transactions (spot and forward contracts) in compliance with RBI and FEMA guidelines.
• Performed document scrutiny for import/export transactions to identify discrepancies and ensure regulatory compliance.
• Ensured adherence to KYC, AML, and internal compliance procedures.

Experience and Skills Developed:

• Coordinated end-to-end e-commerce operations, developing strong operational management, and process coordination skills.
• Managed product listings, pricing updates, inventory levels, and catalog accuracy, strengthening attention to detail and data management skills.
• Resolved customer queries and order issues, enhancing customer relationship management and problem-solving skills.
• Analyzed sales reports and performance metrics, developing analytical and decision-support skills.
• Coordinated with marketing, warehouse, and vendor teams, improving cross-functional communication and teamwork abilities.