Prathibha S
Business Operation Specialist
Bangalore
Summary
Currently working as a Quality Analyst/SME/Acting Team Lead - Automated Brand Protection (BOS) at Amazon. An experienced and result oriented professional with nearly 3 years of experience in the e-commerce industry with a proven track record of circumventing Infringements on Luxury & Media brands and effectively automate the process to curb future infringements. Skilled in determining and enforcing Copyright & Design Patent infringements using smart Data tools and functions. Proven in developing high performing teams with direct responsibilities including Training new hires, team building, quality analysis, program execution, stake holder communication & coordinating with the legal teams for approvals.
Overview
3
3
years of professional experience
Work History
Business operation specialist
Amazon
Bangalore
08.2020 - Current
- Driven and drafted end to end Standard Operating Procedure for the copyright process on curbing the catalog infringements and automating the process.
- Developed and maintained digital database in quicksight end to end for team Productivity and Quality.
- Evaluated customer needs and feedback to drive product and service improvements. Have handled multiple SIMs regarding the same.
- Cultivated positive relationships with stakeholders to deliver timely and efficient services and deliverables.
- Helped meet changing demands by recommending improvements to business systems or processes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Monitored and enforced copyright guidelines, ensuring that all valid brands and promotional materials were free of copyright infringement.
- Collaborated with legal team and derived copyright statements to provide legal protection for the protected brands and few escalation brands.
- Ensured quality accuracy and compliance with copyright standards and legal requirements on manual & automated enforcement's.
- Managed multiple projects simultaneously, ensuring on-time completion of all tasks.
- Maintained database systems to track and analyze operational data.
Education
Velalar college of engineering and technology
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Skills
Microsoft Excel
undefinedAccomplishments
- Recognized with a 'Spot Award' for notable contributions made within a short timeframe, exemplifying Amazon's Leadership Principles.
- Led a 15-member team, consistently delivering exceptional results ahead of deadlines, embodying the Leadership Principles of 'Deliver Results' and 'Success and Scale Bring Broad Responsibility.'
- Pioneered the development and upkeep of a QuickSight dashboard to manage end-to-end team Productivity and Quality, aligning with the Leadership Principles of 'Insist on the Highest Standards' and 'Invent & Simplify.'
- Sustained a performance scorecard titled 'Raising the Bar', consistently reflecting commitment to excellence.
Timeline
Business operation specialist
Amazon
08.2020 - Current
Velalar college of engineering and technology
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