Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Awards
Timeline
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Mamatha K M

Bangalore

Work Preference

Job Search Status

Open to work

Desired Job Title

Business Operations AnalystHRIS AnalystBusiness Development ManagerOperations SpecialistProject Coordinator

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Bangalore, India
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programs4-day work weekPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing401k matchHealthcare benefits

Summary

Dynamic Business Operation Specialist with a proven track record at Icon.plc, excelling in financial analysis and project management. Adept at streamlining processes and enhancing operational efficiency through strategic insights and effective communication. Recognized for driving data-driven decisions and optimizing workflows, ensuring compliance and accuracy in financial reporting.

Overview

8
8
years of professional experience

Work History

Business Operation Specialist

Icon.plc
Bangalore
09.2026 - Current
  • Handle end to end financial process for client Adverum
  • Gather, analyze and document business requirement related to financial process.
  • Supported testing activities by validating requirements and assisting with defect triage to enhance process reliability.
  • Collaborated with VP, directors, and managers to prioritize requirements, ensuring clarity and completeness.
  • Conducted research and analysis to identify business needs and streamline process flows.
  • Participated in stakeholder meetings to discuss project updates and gather feedback. ,meetings and provide clear communication on new process update and produce required documents.

Sr Project Associate

Icon.plc
Bangalore
11.2022 - 08.2026
  • Functioned as an SME for FORWARD+ UAT, proactively defining acceptance criteria and validating that all test scenarios accurately reflected end-to-end business use cases.
  • Functioned as the lead contact for Directors, VPs, and clients, managing all financial-related queries while driving effective technical solution delivery.
  • Timely review and approval of Roche and Pfizer USA client expenses, ensuring accuracy and compliance.
  • Responded to daily financial queries within 24-48 hours, informing managers and PZ with timely updates on progress and resolutions.
  • Allocated resources based on promotions and reductions in FTE, ensuring data accuracy through thorough analysis of reports.
  • Monitored and reported accurate information to a Manager, supporting data-driven decisions for business improvement.
  • Resolved complex issues through analytical problem-solving techniques. with the given TAT.
  • Led troubleshooting and resolution of ICIMS-Workday Integration issues.
  • Designed SOPs for routine workflow and documented processes for futuristic purposes.
  • Developed and maintained Merck Analytics CV Dashboard for reporting purposes.
  • Communicating and collaborating with various departmental heads and teams to attain solutions.

Administrative Associate 3

Icon.plc
Bangalore
05.2021 - 11.2022
  • Managed referrer experience by responding to recruiter inquiries and collaborating with HR Operations to support executive referrals in APAC.
  • Created and maintained dashboard to track recruitment metrics for India, Japan, and China, enhancing visibility into regional performance.
  • Managed payroll processes for referral programs in the APAC region.
  • Executed global recruitment activity reports to provide comprehensive summaries across regions, facilitating data-driven decisions.
  • Provided global recruiting support.
  • Support India recruiters to schedule interviews.
  • Send NHA form & raise HRCM ticket to create Workday ID for new employees.

Talent Research Analyst

Philips Innovation Campus
Bangalore
06.2020 - 05.2021
  • Utilized LinkedIn, Talent Neuron, and Google to gather relevant information, enhancing project outcomes through targeted insights.
  • Conducted research on multiple projects to identify client needs, providing actionable solutions that informed strategic decisions.
  • Conducted market research to identify trends and opportunities in healthcare technology.
  • Analyzed data sets using analytical tools to support product development initiatives.
  • Collaborated with cross-functional teams to gather insights and inform project direction.

Recruitment Coordinator

Philips Innovation Campus
Bangalore
06.2018 - 06.2020
  • Coordinated logistical arrangements for candidate interviews, streamlining scheduling and facilitating seamless communication between interviewers and candidates.
  • Interview scheduling/coordination for all levels as well as greeting candidates and facilitating meetings/interviews in the conference rooms.
  • Supported talent acquisition staff by organizing and maintaining new hire paperwork, ensuring compliance and efficiency in the onboarding process.
  • Planning recruitment drives based on business requirements.
  • Organized campus recruitment drive at multiple colleges & been to different colleges.
  • Collected and analyzed candidate feedback to improve recruitment experience and identify areas for enhancement.
  • Publishing monthly reports such as effort tracker, highlighting the number of interviews done by each team member for individual businesses.

HR Intern

P. C. MALLAPPA & CO
Bangalore
02.2017 - 06.2017
  • Screened and selected job applicants for various positions, ensuring alignment with company needs.
  • Supported recruitment efforts by screening resumes and scheduling interviews.
  • Assisted with onboarding new employees and preparing orientation materials.
  • Coordinated employee records management and updating personnel files regularly.

Education

MBA - MARKETING

PES University
Bangalore
08-2017

BBM - HR

St. Philomena College
Puttur
04-2015

PUC - COMPUTER SCIENCE

St. Philomena College
Puttur
04-2012

Skills

  • Workday
  • ICIMS
  • FORWARD
  • Project Management
  • Financial analysis
  • Financial reporting analysis
  • Data reporting
  • Requirements gathering
  • System testing
  • Business process improvement
  • Process optimization
  • Power BI
  • Excel
  • Analytical problem-solving
  • Communication
  • Strategy
  • Project coordination

Interests

State-level throw ball, Kho-Kho player. Completed Junior level in Bharatanatyam. Certified In Digital Marketing. Part of organizing committee for college Management fest in St. Philomena College.

Awards

Recognition, Philips 12-01-2019, Take ownership to deliver fast, Collaboration, Excellent: Collaboration with Finance and Owning it 11-14-2023., Agility: Very proactive and supportive, 04-24-2025, Collaboration: GSK, 12-02-2025.

Timeline

Business Operation Specialist

Icon.plc
09.2026 - Current

Sr Project Associate

Icon.plc
11.2022 - 08.2026

Administrative Associate 3

Icon.plc
05.2021 - 11.2022

Talent Research Analyst

Philips Innovation Campus
06.2020 - 05.2021

Recruitment Coordinator

Philips Innovation Campus
06.2018 - 06.2020

HR Intern

P. C. MALLAPPA & CO
02.2017 - 06.2017

MBA - MARKETING

PES University

BBM - HR

St. Philomena College

PUC - COMPUTER SCIENCE

St. Philomena College

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Mamatha K M