Soma Shekar A C
Bangalore
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Operation Specialist
HEWLETT PACKARD INDIA SOFTWARE OPERATIONS PRIVATE LIMITED
Bangalore
06.2022 - Current
- Implemented cost-saving initiatives to reduce expenses and improve profit margins.
- Participated in cross-functional teams to plan and execute special projects.
- Maintained positive working relationship with fellow staff and management.
- Analyzed data to identify trends in order processing times and customer complaints.
- Assisted in the resolution of operational issues affecting production or delivery timelines.
- Analyzed operational processes and implemented improvements to enhance efficiency.
- Supported the onboarding and training of new operations staff.
- Provided technical support for internal staff regarding system usage issues related to operations management.
Specialist II
VMware Software India Private Limited
Bangalore
02.2011 - 03.2017
- Audited company's legal documents to verify compliant policies and procedures.
- Researched and analyzed customer feedback to identify areas of improvement.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained accurate records of customer interactions and feedback.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented process improvements to increase efficiency and reduce costs.
- Created training materials for new hires on the company's procedures and policies.
- Developed and implemented specialized procedures for customer service operations.
Consultant
Symphony Marketing solutions
Bangalore
02.2008 - 02.2010
- Monitored operations and reviewed records and metrics to understand company performance.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Implemented strategies to take advantage of new opportunities.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to larger market.
- Assessed company operations for compliance with safety standards.
Process Executive
Infosys BPO limited
Bangalore
12.2005 - 01.2007
- Organized and maintained documents, files and records.
- Planned and controlled budgets for contracts, equipment and supplies.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Coordinated and conducted classes to teach procedures to new staff members.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Education
Bachelor of Computer Applications - Computer And Information Sciences
Vivekananda Degree College
Bangalore05-2003
Skills
- Data analysis
- Cost reduction
- Process improvement
- Project management
- Technical support
- Customer service
Affiliations
- Passioned to play Snooker and earned as Top 16 entry in Karnataka State Billiards association tournament
Certification
- Received the prestigious Customer Experience Maker Award from the VP of the organization
- Certified the Yellow belt, Six Sigma concept
- Received several appreciations from across the organization, customers, and internal stakeholders for the support given toward the deliverables
Languages
2,A2,2,A2
Education and Training
other
Timeline
Business Operation Specialist
HEWLETT PACKARD INDIA SOFTWARE OPERATIONS PRIVATE LIMITED
06.2022 - Current
Specialist II
VMware Software India Private Limited
02.2011 - 03.2017
Consultant
Symphony Marketing solutions
02.2008 - 02.2010
Process Executive
Infosys BPO limited
12.2005 - 01.2007
Bachelor of Computer Applications - Computer And Information Sciences
Vivekananda Degree College
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