Prathiksha Uday
Mangalore
Summary
Resourceful Senior Technical Support Engineer known for high productivity and efficient task completion. Specialize in troubleshooting complex software issues, implementing effective solutions, and maintaining system integrity. Possess key skills in network configuration, database management, SSH commands and cPanel practices. Excel in communication, teamwork, and problem-solving, leveraging these soft skills to deliver exceptional support and foster positive client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
UnifyCX
Mangalore
08.2023 - Current
- Provided technical support for customer inquiries and issues.
- Diagnosed and resolved complex software and hardware problems.
- Collaborated with engineering teams on product updates and improvements.
Technical Support executive
VOIS India
Ahmedabad
01.2019 - 08.2023
- Documented customer interactions and solutions in the ticketing system.
- Engaged with customers to ensure satisfaction with technical solutions provided.
- Resolved escalated customer complaints promptly and professionally.
Education
MSc - Computer Science
Mangalore University
MangaloreBSc -
Besant Womens College
KodialBail, MangalorePUC -
Besant PU College
MangaloreSSLC -
Carmel English Medium School
MangaloreSkills
- Target oriented
- Good communication skills
- Patient enough to handle the pressures
- Excellent team player
- Ability to work independently
- Planning capability
- Good time management
- Programming: Python
- Programming: C
- Programming: C
- Programming: Java
- Programming: VB
- Programming: PL-SQL
- Programming: HTML
- Programming: Oracle
- Proficiency in MS-Office Applications
- Internet
- Technical troubleshooting
Certification
ADVANCED DIPLOMA EXAMINATION IN COMPUTER NETWORK SIMULATION, 2016, The course provides the candidates with technical skills and it deals with fundamentals of evaluating networks performance via simulation. Secured 81% in the academic from Mangalore University.
Projects
CROSS-LINGUAL INFORMATION RETRIEVAL: A QUERY TRANSLATION APPROACH, MSc, Python
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge.
Personal Information
Date of Birth: 09/25/95
Languages
- English
- Kannada
- Malayalam
- Hindi
- Tulu
Timeline
Senior Technical Support Engineer
UnifyCX
08.2023 - Current
Technical Support executive
VOIS India
01.2019 - 08.2023
MSc - Computer Science
Mangalore University
BSc -
Besant Womens College
PUC -
Besant PU College
SSLC -
Carmel English Medium School