Results-driven Project Manager and Business Analyst with 8+ years of experi- ence in B2C and B2B projects within the travel and technology sectors. Proven track record of delivering complex projects on time and within budget, lever- aging Agile methodologies, AI integration, and strategic planning. Expertise in stakeholder management, team leadership, and implementing cutting-edge technologies to drive business growth and enhance customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Qtech Software
Mumbai
11.2023 - Current
Led two major travel industry projects, improving customer engagement and booking rates
Spearheaded B2C project for Dubai-based travel company, increasing online bookings by 30% and customer satisfaction by 20%
Managed B2B system enhancement for My Travel Bazaar, boosting partner bookings by 25% and reducing system downtime by 40%
Implemented AI technologies, enhancing work efficiency and accelerating project delivery timelines by 20%
Integrated AI solutions with Agile methodologies, increasing team productivity by 35%
Led cross-functional teams of 12 members, improving overall team efficiency by 28%
Implemented quality assurance processes, reducing post-release defects by 35%
Consistently delivered projects on time, meeting all KPIs and stakeholder expectations.
Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
Coordinated resources across multiple departments and teams to ensure successful completion of projects.
Technical Program Manager
Truemeds, India
Mumbai
10.2022 - 03.2023
Managed portfolio of 5 critical projects, ensuring alignment with organizational strategy
Increased sprint velocity by 25% through optimized resource allocation and Agile practices
Served as Product Owner, prioritizing features to increase user adoption by 35%.
Project Manager
VMLY&R
Mumbai
12.2021 - 09.2022
Delivered 10+ digital projects for IDFC Bank, increasing mobile app downloads by 40%
Reduced project delivery time by 20% through streamlined project management processes
Led team of 12 designers and developers, achieving 95% client satisfaction rate.
Project Manager
The Minimalist
Mumbai
08.2020 - 12.2021
Managed diverse project portfolio for clients including Apnapaisa and Deutsche Telekom Digital Labs
Implemented data-driven ROI strategies, resulting in 30% increase in client conversions
Improved team efficiency by 25% through robust project management processes.
Project Coordinator
Puratech Solutions (India) Pvt. Ltd.
Mumbai Area
12.2018 - 02.2020
Coordinated 7-8 travel industry projects, ensuring 100% on-time delivery
Implemented Agile methodologies, reducing project turnaround time by 30%
Improved stakeholder communication, resulting in 40% decrease in change requests.
IT Project Lead (Operations)
JV Packs
Thane
03.2017 - 08.2017
Managed business requirements for IT projects, guiding high-level resource decisions
Conducted business requirement analysis, data analysis, and impact analysis
Performed functional, platform, and end-to-end testing, ensuring high-quality deliverables.
Project Lead
Meirtec Solutions Pvt Ltd
Thane
01.2016 - 01.2017
Planned and executed launch of new business line, driving company growth
Collaborated with leadership to define and execute strategic initiatives
Maintained quality standards in projects, modeling new business processes.
Education
Postgraduate Degree - IT Project Management
Seneca Polytechnic
Toronto, Canada
01.2018
Bachelor's Degree - Computer Engineering
University of Mumbai
Mumbai, India
01.2015
Diploma - Computer Engineering
MSBTE
Maharashtra, India
01.2011
Skills
Project Management
Agile & Scrum Methodologies
AI Implementation
Business Analysis
Stakeholder Management
Strategic Planning
Team Leadership
Quality Assurance
SDLC
Risk Management
Budget Control
Resource Allocation
Microsoft Project
JIRA
Trello
Power BI
Microsoft Office Suite
Word
Excel
PowerPoint
Outlook
GDS Systems
Amadeus
Internships
HackerNest - Project Lead
Toronto,Canada Area
09/2017 - 02/2018
Led 5-person team on 'Project FishU' for FishHackathon
Created project charter & scope, ensuring successful project execution
Acted as liaison between technical and project partners, developing communications strategy.
STJ Retail - Project Coordinator Lead
Toronto,Canada Area
02/2018 - 04/2018
Led project coordination for SBIC dealing with Electronic Sales Suppression
Successfully submitted and secured acceptance of proposal to OCE
Managed team of 3 people, preparing flowcharts, schedules, and action plans.