Summary
Work History
Education
Skills
Career Objective
Achievements
Languages
Timeline
SalesAssociate

Prathvi Chouhan

Ujjain

Summary

Proven Telesales Executive from Justdial.com, adept in cold calling and customer support, significantly improved lead conversion and client retention. Mastered follow-ups and problem-solving, showcasing adaptability and excellent communication. Achievements include boosting customer engagement through effective issue resolution and product information clarity.

Work History

Telesales Executive

Justdial.com
01.2024 - 03.2024
  • Efficiently handled customer inquiries and managed both inbound and outbound cold calls.


  • Generated the maximum follow-ups, improving lead conversion and customer engagement rates.


  • Provided clear and concise product information, resolving issues quickly and professionally.


  • Helped increase client retention by addressing customer concerns promptly and following up to ensure satisfaction.

Education

Bachelor Of Commerce - Accounting And Finance

N.C. Bodiwala Commerce College Gujarat University
Ahmedabad, Gujarat

12th Grade - Commerce

Doon School of Excellence
Ahmedabad, Gujarat
04.2021

Skills

  • Customer Support Expertise: Ability to provide prompt and effective solutions to customer queries
  • Follow-Up Mastery: Proven track record in generating successful follow-ups to drive sales
  • Cold Calling: Skilled at initiating and managing cold calls to introduce products and generate leads
  • Problem Solving: Capable of identifying and resolving customer issues with patience and professionalism
  • Adaptability: Quick to learn new systems and processes to keep up with evolving customer service demands
  • Time Management: Effectively balances multiple tasks while meeting deadlines and maintaining service quality
  • Communication: Excellent verbal and written communication skills, crucial for interacting with diverse clients

Career Objective

Motivated and customer-focused individual with hands-on experience in telesales and customer interaction. Adept at managing cold calls, generating successful follow-ups, and delivering excellent customer service. Seeking to contribute my skills and grow within a dynamic Customer Service and Chat Process role, while ensuring customer satisfaction and efficient query resolution.

Achievements

  • Generated the highest number of follow-ups within two months at Justdial, leading to increased conversions.

Languages

English
Upper intermediate (B2)
Hindi
Advanced (C1)
Gujarati
Intermediate (B1)

Timeline

Telesales Executive

Justdial.com
01.2024 - 03.2024

Bachelor Of Commerce - Accounting And Finance

N.C. Bodiwala Commerce College Gujarat University

12th Grade - Commerce

Doon School of Excellence

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Prathvi Chouhan