PRATHYUSH K N
Kannur
Summary
Results-driven Network Security Engineer with 4+ years of experience in routing, switching, and cybersecurity. Skilled in risk assessment and surveillance techniques, ensuring optimal security outcomes. Proven abilities in critical thinking and problem-solving enhance operational efficiency. Committed to maintaining safety and confidentiality while supporting team collaboration and conflict resolution. Highly skilled Security Specialist with broad experience in the field. Possess strong knowledge of security protocols, risk assessment procedures, and emergency response management. Background includes developing security strategies, managing teams to ensure safety measures are adhered to, and mitigating risks effectively. Known for ability to resolve complex security issues in a proactive manner, thus improving overall system robustness and reliability.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Network Security Specialist - Palo Alto TAC
Movate Technologies
04.2022 - Current
- Provide Enterprise L3 TAC support for Palo Alto Networks firewall and network security solutions, troubleshooting complex customer issues through remote sessions, phone, and email.
- Analyze and resolve complex issues involving traffic flow, security policies, logging and reporting, User-ID, GlobalProtect, Panorama, licensing, hardware, PAN-OS upgrades, and network configurations.
- Replicate customer-reported issues in lab environments to reproduce problems, perform detailed analysis, validate configurations, and develop or verify solutions.
- Work closely with Engineering and internal support teams to investigate reported bugs, unexpected product behavior, and issues that remain unresolved after standard troubleshooting.
- Perform comprehensive testing to validate reported issues, identify root causes, and provide appropriate workarounds or permanent solutions.
- Handle tickets escalated from L1 and L2 support teams and act as a technical escalation point for other TAC groups within the organization.
- Identify and document potential product defects in Jira, collaborate with Engineering for further investigation, and communicate technical findings and resolutions to customers.
- Perform Panorama firewall onboarding and configuration, including integration and centralized management of Palo Alto Networks firewalls.
- Maintain accurate documentation of customer interactions, troubleshooting steps, test results, root-cause analysis, and resolutions using Salesforce.
- Collaborate effectively with customers, Engineering, and internal support teams to ensure clear communication and timely resolution of technical issues.
- Palo Alto Networks: PAN-OS, Panorama, GlobalProtect, Prisma Access, Firewall Troubleshooting, Firewall Onboarding
- Cloud Security: Prisma Access – ZTNA, CASB, Firewall-as-a-Service (FWaaS), URL Filtering
- Networking: TCP/IP, BGP, OSPF, IPSec VPN, DNS, Routing & Switching
- Network Security: Security Policies, Traffic Analysis, User-ID, Logging & Reporting
- Troubleshooting: Packet Capture, Traffic Analysis, Root-Cause Analysis, Lab Replication & Validation
- Operating Systems: Linux – Basic Knowledge & Troubleshooting
- Professional Skills: Technical Escalation, Customer Communication, Cross-functional Collaboration, Technical Documentation
Education
MBA -
12-2019
BCA -
12-2016
CBSE 12th -
12-2013
CBSE 10th -
12-2011
Skills
- Firewall technologies
- Cybersecurity
- Encryption technologies
- Data protection
- Network security
- GP-VPN
- Remote-VPNs
- IPSEC-IKEv1, IKEv2
- Logging and reporting
- Packet Flow Analysis
- Panorama Management
- Routing protocols
- Network Protocol Analysis
- WAN Technologies
- Infrastructure Security
- Incident response
- Security protocols
- Effective communication
- Problem solving
- Cloud security
- Network troubleshooting
- Firewall management
- Customer relationship management
- Technical documentation
- Quality assurance
- Time management
- Two-factor authentication
- Security architecture
- Firewall administration
- Intrusion detection
- Malware analysis
- Teamwork and collaboration
- Knowledge of OSI layers
- TCP/IP model
- Network Management
- Soft Skills
- Prisma Access: Cloud-delivered security
Languages
- English
- Hindi
- Malayalam
- Tamil
Personal Information
- Date of Birth: 11/15/94
- Nationality: Indian
Training
- Cisco Certified Network Associate (CCNA) R&S
- Cisco Certified Network Professional (CCNP) Security
- Cloud security - Prisma Access
- Palo Alto Next-Generation Firewall engineer
- Strata Cloud Manager - Feature and Design
Certification
- PCNSE
- Strata Cloud Manager
- AIOps for NGFW
- Palo Alto Networks Next-Generation Firewall Engineer - 2026
Disclaimer
I hereby declare that all the information given is true to the best of my knowledge.
Timeline
Network Security Specialist - Palo Alto TAC
Movate Technologies
04.2022 - Current