Prathyusha Chokkapu
Operations Product Manager
Summary
Results-driven Product Manager with over 7 years of experience in operations management, specializing in designing and developing data-driven automation projects. Proven expertise in the commerce and telecommunications industries, with a strong background in people and program management, team leadership, and CRM product development. Dedicated to leveraging analytical skills and industry knowledge to drive innovation and enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Product Manager
Amazon
07.2022 - Current
- Define and prioritize product features, manage product backlog, and deliver enhancements based on customer feedback from concept to launch to improve day to day CS operations.
- Spearheaded initiatives to automate manual processes, resulting in reduced errors and increased speed of execution. Increased overall efficiency by identifying bottlenecks and implementing targeted solutions.
- Gather and analyze user requirements, create product specifications and work closely with engineering teams to deliver high-quality tailored products as per global requirements on time by interacting with cross functional teams.
- Managed multiple strategic projects, with different stakeholders and delivered 30 enhancements across 6 products/projects for Worldwide Operations teams involving performance, attendance and work force staffing requirements.
- Users query resolution through dive deep using SQL and Excel.
- Achievements/Tasks
- Led cross-functional teams to develop and launch innovative product features.
- Analyzed customer feedback to prioritize product enhancements and improve user experience.
- Collaborated with engineering and design teams to define product specifications and requirements.
- Managed product lifecycle from concept through launch, ensuring alignment with strategic goals.
Operations Program Manager
Amazon
08.2021 - 06.2022
- Designed process flows to solve manual problems by collaborating with global stakeholders and prepared detailed business requirement documents (BRDs).
- Increased overall efficiency by identifying bottlenecks and implementing targeted solutions.
- Reduced operating costs through process improvements and resource allocation adjustments.
- Achievements/Tasks
- Led cross-functional teams to streamline operational workflows and enhance process efficiency.
- Implemented data-driven strategies to optimize supply chain management and inventory control.
- Coordinated project timelines and resource allocation to ensure timely delivery of operational goals.
- Developed and maintained process documentation to support training and knowledge transfer initiatives.
Team Manager
Amazon
08.2020 - 07.2021
- Provided mentorship and guidance to 30+ associates to improve contact center experience. Fostered a culture of continuous learning and professional growth within the team. Worked on site-level projects and improved response rate by 10%.
- Worked on improving the efficiency and productivity of employees catering to front line customers and was responsible for customer experience improvement.
- Executed people management lifecycle, viz. Admin, employee experience, coaching and compliance phases by coordinating with HR, Quality and Training teams.
- Achievements/Tasks
- Led cross-functional teams to streamline operational processes and improve efficiency.
- Developed training programs to enhance team performance and productivity.
- Implemented data-driven strategies to optimize inventory management and reduce waste.
- Fostered a culture of safety and compliance, ensuring adherence to company policies.
Software Developer - Siebel CRM
IBM India Private Limited
06.2016 - 05.2018
- Worked for a telecommunications client to understand their business processes and develop solutions for their CS platform. Collaborated with UX and UI personnel to develop 50+ interface elements designed to provide ease of use for telecom operators.
- Developed and deployed a process that automated getting a new connection for 90% of the new applications.
- Achievements/Tasks
- Developed and maintained scalable web applications using Java and Spring framework.
- Collaborated with cross-functional teams to define project requirements and deliver effective solutions.
- Implemented automated testing frameworks to enhance code quality and reduce deployment errors.
- Mentored junior developers, fostering skills in coding best practices and problem-solving techniques.
Education
Post Graduate Program - AI & ML (1 year-Online)
TEXAS McCombs
10.2025
MBA - Marketing And Operations
Symbiosis International University
04.2001 -
Bachelor of Engineering -
Andhra University
01.2016
Skills
Operations Management
Program Management
Product Management
SQL
Agile Methodology
Siebel CRM
Data Analysis
Problem Solving
Automation
Stakeholder management
ACHIEVEMENTS
SAFE - Certified Product Owner/Product Manager - 2024, Employee of the Year - 2023, Business Enabler Award Q4 - 2022, Outstanding People Leader Award Q2-2021
Timeline
Operations Product Manager
Amazon
07.2022 - Current
Operations Program Manager
Amazon
08.2021 - 06.2022
Team Manager
Amazon
08.2020 - 07.2021
Software Developer - Siebel CRM
IBM India Private Limited
06.2016 - 05.2018
MBA - Marketing And Operations
Symbiosis International University
04.2001 -
Post Graduate Program - AI & ML (1 year-Online)
TEXAS McCombs
Bachelor of Engineering -
Andhra University