Summary
Overview
Work History
Education
Skills
Accomplishments
Familystatus
Leisurepursuits
Languages
Acknowledgement
Personal Information
Timeline
Generic
Pratibha Prasad

Pratibha Prasad

Ernakulam

Summary

Highly skilled in administration and the provision of high-level executive support to ensure the seamless and efficient execution of daily operations. Demonstrates the proven ability to build productive relationships with external departments and stakeholders to inspire the achievements of company requirements and objectives. Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach.

Overview

14
14
years of professional experience

Work History

Front Office Assistant cum Executive Assistant to Managing Director

M/s Primero Pvt Ltd
08.2010 - 01.2011
  • Greeted customers and provided assistance with inquiries.
  • Organized filing system for customer records and documents.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Scheduled appointments for clients and staff members.
  • Performed data entry of patient information into computer systems.

Support Engineer

M/s. Cybernet Solution System Ltd.
03.2011 - 07.2012
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Installed and configured operating systems including Windows Server 2008, 2012, 2016.

AR Caller

M/s. Ajuba Solutions India (P) Ltd.
09.2012 - 01.2015
  • Provided customer service to patients regarding medical bills, insurance claims and payment plans.
  • Analyzed accounts receivable data to ensure accuracy of patient records.
  • Verified accuracy of billing information prior to submitting invoices for payment.
  • Researched and resolved discrepancies between patient accounts and third-party payers.
  • Called delinquent accounts to collect past due balances.
  • Identified and documented financial hardship cases in accordance with company policy.
  • Maintained a professional demeanor while communicating with customers in difficult situations.
  • Processed payments from customers in a timely manner according to established procedures.
  • Contacted insurance companies to check status of claim payments.

Senior Process Executive

M/s. Cognizant Technology Solutions India Pvt. Ltd.
01.2015 - 06.2019
  • Developed and implemented process improvements to ensure efficient workflow.
  • Managed the development, testing, and implementation of new processes.
  • Created detailed documentation for each process to ensure compliance with regulations.
  • Trained staff on new procedures and provided ongoing support for existing processes.
  • Generated monthly reports summarizing performance results against objectives.
  • Led risk management activities, identifying potential process failures and implementing mitigation strategies.

Engineer - Support Services

M/s. MariApps Marine Solutions India Pvt. Ltd.
06.2022 - Current
  • Created detailed designs for new products, components, and systems.
  • Identified customer needs and developed solutions based on user feedback.
  • Participated in team meetings to discuss project progress updates.
  • Communicated with clients and coworkers about analysis results.
  • Coordinated activities with suppliers, contractors or other departments.

Education

Skills

  • User Support
  • Application installations
  • Debugging
  • Remote assistance
  • Incident Management
  • Security Protocols

Accomplishments

  • Completed the Course Agile Project Management and Power BI by Google.

Familystatus

Married

Leisurepursuits

  • Dancing
  • Acting
  • Drawing (Pencil art)
  • Reading

Languages

  • English
  • Tamil
  • Malayalam
  • Hindi

Acknowledgement

Place: Ernakulam, Kerala Pratibha Prasad

Personal Information

  • Age: 34 Years
  • Father's Name: Late Mr. M V S Prasad
  • Date of Birth: 08/28/90

Timeline

Engineer - Support Services

M/s. MariApps Marine Solutions India Pvt. Ltd.
06.2022 - Current

Senior Process Executive

M/s. Cognizant Technology Solutions India Pvt. Ltd.
01.2015 - 06.2019

AR Caller

M/s. Ajuba Solutions India (P) Ltd.
09.2012 - 01.2015

Support Engineer

M/s. Cybernet Solution System Ltd.
03.2011 - 07.2012

Front Office Assistant cum Executive Assistant to Managing Director

M/s Primero Pvt Ltd
08.2010 - 01.2011

Similar Profiles

CREATE PROFILE
Pratibha Prasad