Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Websites
Timeline
CustomerServiceRepresentative
Pratibha Singh

Pratibha Singh

Vadodara

Summary

Results-oriented professional with a proactive mindset, exceptional attention to detail, strong work ethic, and communication skills. Demonstrated success in driving impactful projects and initiatives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Research Associate

Numerator
Vadodara
03.2023 - Current
  • Handle survey programming and deployment, manage data processing, and quality control checks.
  • Conduct training for new hires (Research Associates, Project Coordinators, US RAs) on updated platforms, processes, and standards.
  • Develop and periodically remodel training modules for multiple teams.
    Update and create documentation for revised processes.
  • Collaborate with the assigned POD lead (MidMarket & Retail) for feedback and ensure alignment between capacity, team, and client needs.
  • Identify workflow gaps and recommend effective solutions, while implementing new scripts and tools to enhance team efficiency and improve survey capabilities.
  • Provide guidance and support to junior team members on complex projects.
  • Assist in the interview process and provide recommendations for hiring Research Associates.

Research Associate

Numerator
Vadodara
03.2022 - 03.2023
  • Programmed and tested simple to complex surveys in Qualtrics, ensuring the accuracy of methodology, logic, spelling/grammar, and survey flow.
  • Managed the soft launching of surveys, ensuring data integrity and proper functionality before full deployment.
  • Utilized Q and SPSS for comprehensive data processing, ensuring data was accurately prepared for analysis.
  • Conducted thorough quality control checks, ensured accuracy and consistency, and identified any potential errors to maintain high-quality standards.
  • Data Flagging & Cleaning: Ensured data accuracy by identifying and removing logically incorrect responses (if any).
  • Collaborated with various stakeholders to ensure the successful execution of research projects and the delivery of high-quality results within established timelines.
  • Utilized a variety of tools, such as Excel spreadsheets and Google spreadsheets, for effective data manipulation and analysis.

Research Analyst

Currant Research Aesthetics
Noida
12.2021 - 03.2022
  • Worked on various projects in IT, Healthcare, Finance, Manufacturing, etc. to collect unbiased and accurate survey data for market growth and expansion plans.
  • Connected with subject matter experts of the target market and conducted surveys.
  • Used online market research and catalog findings in databases.

Customer Care Executive

TLC Relationship Management Pvt. Ltd.
New Delhi
08.2019 - 01.2021
  • Coordinated with Program Managers and participating Marriott Hotels in Asia Pacific to convert inquiries of hotel memberships to successful leads.
  • Responded professionally to escalations brought to attention in 3 verticals, i.e., calls/emails/chats via CRM platform Salesforce.
  • Provided guidance and mentored a team of approximately 10 Operation Executives to ensure all key metrics of performance as per SLA were met and exceeded.

Sr. Operations Executive

Technolife Software Pvt. Ltd.
Noida
06.2016 - 07.2019
  • Delivered high-quality customer service to US-based drivers and riders via the CRM platform (Zendesk).
  • Moved into triage to work on complex legal issues that have been escalated by CSRs.
  • Provided information and support to agents in need of help when assisting a customer.

Education

Bachelor of Science - Mechanical Engineering

Manyawar Kanshiram Engineering College of Information And Technology
Amazgarh, Uttar Pradesh
01.2015

Skills

  • Training & Development
  • Project Management
  • Quantitative Analysis
  • Data Processing (SPSS/Q)
  • Survey Programming (Qualtrics)
  • Quality Control Checks
  • MS Office
  • Strong Attention to Detail
  • Problem-Solving
  • Innovation

Accomplishments

  • Have won many Spot Awards in Numerator for my outstanding performance recognized in August 2022, December 2022, May 2023, April 2024, June 2024.
  • Have won Limelight Award in Numerator for 2 consecutive years (2022 & 2023).

Certification

  • Q Research Software Product Training

Affiliations

  • Part of FUNKETEERS committee for 2 consecutive years in Numerator.
  • Assistant Coordinator in a college event TECHSRIJAN (2012).
  • Participation in various technical events of college & won in cultural and sport activities during a college event AAYAAS (2012).

Websites

Timeline

Sr. Research Associate

Numerator
03.2023 - Current

Research Associate

Numerator
03.2022 - 03.2023

Research Analyst

Currant Research Aesthetics
12.2021 - 03.2022

Customer Care Executive

TLC Relationship Management Pvt. Ltd.
08.2019 - 01.2021

Sr. Operations Executive

Technolife Software Pvt. Ltd.
06.2016 - 07.2019

Bachelor of Science - Mechanical Engineering

Manyawar Kanshiram Engineering College of Information And Technology

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Pratibha Singh