Pratibha Singh
Agra
Summary
Dynamic professional with a proven track record at Axis Bank Pvt Ltd, excelling in customer service and relationship management. Adapt at analyzing financial performance and implementing strategies for growth. Strong organizational skills and expertise in Tally ERP enhance operational efficiency while fostering positive client relationships. Committed to achieving high client satisfaction.
Overview
3
3
years of professional experience
Work History
Deputy Manager
Axis Bank Pvt Ltd
Agra
03.2025 - Current
- Assisted customers with account inquiries and banking services.
- Managed daily transactions and ensured compliance with banking regulations.
- Supported branch operations by maintaining accurate records and reports.
- Educated clients on bank products and services to enhance engagement.
- Resolved customer complaints efficiently, maintaining positive relationships.
- Knowledge of banking operations and backend operations of investment funds and basic understanding on the operations of fund houses and mutual fund distributors.
Associate Key Relationship Manager
Icici Prudential Life Insurance
Agra
04.2022 - 02.2025
- Worked in ICICI Bank on behalf of ICICI Prudential Life Insurance Company as a Associate Key Relationship Manager.
- Collaboratively closed with a team of other members in a bank.
- Provide excellence customer service & achieves high rate of client satisfaction.
- Analysed sales & financial performance to understand company needs & future goals.
- Effectively consulted with clients to identify financial growth & financial implement factors.
Education
MBA - Management
GLA University
Mathura02-2022
Bachelor of Commerce - Commerce
St John's College
Agra07-2020
Skills
- Strong organizational and time- management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Good Knowledge of Tally ERP and banking softwares ie Finacle , CRM and many more
Timeline
Deputy Manager
Axis Bank Pvt Ltd
03.2025 - Current
Associate Key Relationship Manager
Icici Prudential Life Insurance
04.2022 - 02.2025
MBA - Management
GLA University
Bachelor of Commerce - Commerce
St John's College