Reading
Pratichi Basu RoyChowdhury
PMO
Kolkata
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
PMO Project Coordinator
Tata Consultancy Services
Kolkata
10.2021 - Current
- Assisted with onboarding newly hired staff members and coached on task prioritization in 3 projects.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Photocopied, distributed and emailed documents to project managers.
- Improved project efficiency by streamlining communication and collaboration between team members.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication skills, both verbal and written
- Managed time efficiently in order to complete all tasks within deadlines
- Developed strong organizational and communication skills through coursework and volunteer activities
- Strengthened communication skills through regular interactions with others
- Self-motivated, with strong sense of personal responsibility
Support Executive
Concentrix
Kolkata
03.2020 - 09.2021
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by resolving technical issues and providing product information.
- Promptly responded to inquiries and requests from prospective customers.
- Reduced customer complaints by addressing concerns proactively and offering timely solutions.
- Streamlined response times for customer inquiries through efficient multitasking and prioritizing tasks.
- Seamlessly managed over 90 customer queries per day.
- Maintained up-to-date knowledge of product and service changes
- Responded proactively and positively to rapid change
- Followed up with customers about resolved issues to maintain high standards of customer service
- Developed knowledge base articles to aid in resolution of common issues, reducing ticket volume
- Achieved high levels of client retention through proactive communication strategies
- Developed knowledge base articles to aid in resolution of common issues, reducing ticket volume
- Promptly responded to inquiries and requests from prospective customers
- Delivered exceptional client service by consistently going above and beyond expectations
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Prepared employee schedules for maximum coverage during key hours
- Resolved associate, tool and service delivery issues revealed by statistical reports
Education
Bachelor of Arts - English Literature
St. Xavier's College Kolkata
Kolkata 03.2015 - 04.2018
Associate of Arts - Humanities
Bidya Bharati Girls' High School
Kolkata, India 03.2014 - 02.2015
Skills
Resource Coordination
undefinedAdditional Information
With years of experience as a PMO team member and a passion for organizing and streamlining processes, I believe I would be a valuable addition to your PMO team. I am quick to learn new technology, and committed to staying up-to-date with the latest industry trends and best practices. Overall, my skills and experience make me a great fit for your team. I am confident that I can contribute to the success of your organization and exceed your expectations as a PMO team member.
Interests
Painting
Cooking
Timeline
PMO Project Coordinator
Tata Consultancy Services
10.2021 - Current
Support Executive
Concentrix
03.2020 - 09.2021
Bachelor of Arts - English Literature
St. Xavier's College Kolkata
03.2015 - 04.2018
Associate of Arts - Humanities
Bidya Bharati Girls' High School
03.2014 - 02.2015
Hobbies
Two hobbies that I enjoy the most are reading books and cooking. Both hobbies allow me to escape the stresses of daily life and express my creativity in different ways.
Reading books is a hobby that I have enjoyed since childhood. I love getting lost in a good story and immersing myself in different worlds and perspectives. Cooking is another hobby that I find fulfilling and enjoyable. I love experimenting with new recipes and ingredients, and finding creative ways to combine flavours and textures.
Hobbies
Two hobbies that I enjoy the most are reading books and cooking. Both hobbies allow me to escape the stresses of daily life and express my creativity in different ways.
Reading books is a hobby that I have enjoyed since childhood. I love getting lost in a good story and immersing myself in different worlds and perspectives. Cooking is another hobby that I find fulfilling and enjoyable. I love experimenting with new recipes and ingredients, and finding creative ways to combine flavours and textures.
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