Pratichi Pattnaik
Information Technology
Bengaluru
Summary
With more than Two decades in the IT industry with wide range of experience providing implementation, customization and enhancing on Information Security Consultant, Bid/RFP management, DC Management, IT Support and operation as PL/PM/SDM and with domain specialization: Telecom (Wireless, Wireline and ancillary telecom services), Database Administration, Devops management. Extensively worked on large Technology Transformation Programs on Cloud environment, Customer engagement, Onsite Relationship Management, Offshore Delivery Account Management, Large Software Project Execution, Managed Services (Both Application and Infrastructure) and Consultancy on Industry 4.0. Having IT Management Professional experience with strong combination of leadership, technical expertise and people skills. Rich experience, in dealing with customers across the globe in different transformational and large engagements. Believes in diversity at workplace and aligned to Digital Transformation. Customer focused, service driven, goal oriented, enterprising work ethic and solid integrity. Accountable and well organized. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with steering committees and other project managers.
Overview
31
31
years of professional experience
12
12
Certifications
Work History
Project/Program Manager
TCS
- Managed globally connected datacenters
- Hands on experience in production/development/implementation/security, backup(Raman, data guard),query tuning & maintenance activities in Oracle9i/10g/11g/12c databases.
- As a DBA Lead played a critical role in first DTH system integration roll out for the client TataSky and BSNL on behalf of TCS
- Managed Telecom BSS applications. Played anchor role in requirement management/gathering, BOQ: Hardware capacity planning, coordinating with developers, facilitating UAT and production launch.
- Designed, supported and implemented Information security controls, data Privacy controls and integrated them into business process and operations.
- Achieved ISO27001:2013/22 certification for the client and supported in implementation of the same for the operation.
- Seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements basis SIAM Foundation Body of Knowledge (BoK): 1. Measuring services end-to-end 2.Aligning scope and specifications across provider contracts 3. Managing relationships and collaboration with and between providers 4. Defining standardization and modularization. Maintained and documented ROV, TCO, TCC, Knowledge Management System for effective service management. Managed, Service Integration Governance, Service Integration Organization, Tools and Information, Providers and Contracts, End-to-end Services.
- Critical Projects/Large transformation Managed in TCS as Project/Program Manager:
- 1. As Operational head dotted reported to the CIO (customer) & played pivotal role in coordination with client business leadership and TCS team for launching various business services/projects/BRs/application launch.
- 2. Played critical role as a SDM, in Roll out of system integration for India’s largest Telecom Company (BSNL) in public-sector.
- 3. Played vital role as Program Manager in Launching of GSM service by Tatatele services (TATA DoCoMo) and BSS application launching.
- 4. First to migrate 10,000 users from windows 7 to windows 8.1 & Win 8.1 to Win 10 and Win 10 to Win 11 in India.
- 5. As PM played pivotal role in consolidation of Circle DC to centralized DC location for Tatatele Services
- 6. Lead the project IT Network re-architecture and implementation for PAN India (Tatatele Services and Tata Communications).
- 7. Domain Migration of all IT devices and Azure AD migration for all users.
- 8. Implementation of unified communication services for Tatatele services and Tata communications.
- 9. As a PM implemented of virtual service desk for IT support.
- 10. Technical Lead and Consulting for preparing IT Strategy for the digital transformation of the University of Johannesburg, S. Africa.
- 11. Development of ISMS Policy, ISMS Procedures, Information Security Policy, Procedure Manuals and integrated multiple business functions.
Head, Tech SS shared service unit
Technology software and Services Shared service Unit
04.2025 - Current
- Responsible for setting of an ICC for Tech SS shared service unit for providing service to multiple accounts under Tech SS unit.
- Customer: Multiple clients
Head, Global IT infrastructure operations
Global IT infrastructure and EUSS operations
07.2020 - 03.2025
- Responsible for Measuring services end-to-end, aligning scope and specifications across provider contracts, managing relationships and collaboration with and between providers, Defining standardization and modularization
- Customer: Tata Communications
- Role: Head, Global IT infrastructure operations (Towers: Unix,Windows,Network-Security,Storage,database,Backup,VMware,VDI,asset management,EUC) and delivery partner
PM/BRM/SDM
Tata Docomo Circle IT Hub Operations (EUC,Service Desk, Data centers)
12.2012 - 06.2020
- Tatatele all circle operation being responsible for Overall IT infrastructure support and DC management, IT policy compliance and IT virtual IT ServiceDesk.
- Customer: Tatatele services
Technical Lead and Consulting
ICT Strategy Framework University of Johannesburg, South Africa
02.2019 - 03.2019
- Preparing IT Strategy for the digital transformation of the University.
- Customer: University of Johannesburg
IT operational lead for Kerala and Karnataka
IT infrastructure and EUSS operations (Additional responsibility along with Tata Docomo operations)
01.2017 - 03.2019
- Customer: Indus Tower
Application Manager
Tata Indicom IT infrastructure and applications operations
12.2010 - 12.2012
- Responsible for production support for end telecom Applications like CRM, Metasolv, Billing (Kenan) etc.
- Customer: Tata Indicom
Oracle DBA and Project Leader of O & M team
BSNL(Implementation and integration of National internet Backbone)
11.2010 - 11.2010
- Customer: Bharat Sanchar Nigam (Public sector, Govt. of India)
Oracle DBA Lead & PL
TataSky Operation
06.2006 - 10.2008
- Customer: TataSky (DTH service provider)
Sr. Oracle DBA
Accenture
01.2004 - 01.2006
- Project: Bell South
Developer, Oracle DBA, Team lead
C-DAC Nagpur/Pune
01.1999 - 01.2004
Data officer
UNDP
01.1995 - 01.1999
Education
M.Sc. -
Utkal university
Skills
Oracle & big data DBA
Certification
PRINCE2 Foundation & PRINCE2 Registered practitioner - AXELOS
Accomplishments
- 1. Got CIO award of excellence of from client for implementing virtual helpdesk for IT infrastructure support.
- 2. Best practice award by client business excellence team for smooth migration of windows 7 to windows8.1 & subsequently to Win10 and 11.
- 3. Best Project Manager award from TCS for successful implementation multiple projects.
- 4. Long Service Award from project leadership.
- 5.Successfully Front ending audit on behalf of customer for ISO27001, ISMS audit for yearly certification renewal
- 6. As a Project leader Completed six sigma projects on leased line circuit code discrepancy across Karnataka circle of Tata tele services.
Training
- PMP
- Managing Large account
- Green Belt six sigma
- ITIL Expert
- ISO 27001:2013 lead auditor
- COBIT 5
- Building Human Capital - The Heart Work Model
- Big data administration
- AWS solution architect
- TCS TOGAF Enterprise Architecture training
- TCS Transcend Leadership training
Business and Technical Expertise
- Conflict Management
- People Management
- Risk Management
- Agile & Scrum Methodology
- Stakeholder/Cross domain Management
- Technology expertise in Oracle DBA
- Telecom Solution architect
- IT infrastructure management
Timeline
Head, Tech SS shared service unit
Technology software and Services Shared service Unit
04.2025 - Current
Head, Global IT infrastructure operations
Global IT infrastructure and EUSS operations
07.2020 - 03.2025
Technical Lead and Consulting
ICT Strategy Framework University of Johannesburg, South Africa
02.2019 - 03.2019
IT operational lead for Kerala and Karnataka
IT infrastructure and EUSS operations (Additional responsibility along with Tata Docomo operations)
01.2017 - 03.2019
PM/BRM/SDM
Tata Docomo Circle IT Hub Operations (EUC,Service Desk, Data centers)
12.2012 - 06.2020
Application Manager
Tata Indicom IT infrastructure and applications operations
12.2010 - 12.2012
Oracle DBA and Project Leader of O & M team
BSNL(Implementation and integration of National internet Backbone)
11.2010 - 11.2010
Oracle DBA Lead & PL
TataSky Operation
06.2006 - 10.2008
Sr. Oracle DBA
Accenture
01.2004 - 01.2006
Developer, Oracle DBA, Team lead
C-DAC Nagpur/Pune
01.1999 - 01.2004
Data officer
UNDP
01.1995 - 01.1999
Project/Program Manager
TCS
M.Sc. -
Utkal university