Pratick Mazumder
Associate Techno Functional Consultant
Hyderabad
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Associate Techno Functional Consultant
HighRadius Technologies
Hyderabad
2024.07 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Monitored system performance post-implementation to ensure optimal operation.
- Analyzed customer processes, identifying areas for improvement through automation.
- Provided ongoing support and maintenance for implemented systems.
Product Consultant Intern
HighRadius Technologies
Bhubaneswar
2023.06 - 2024.07
- Developed customized solutions based on client requests, ensuring that all requirements were met.
- Facilitated training sessions with end users on how to use the software application correctly.
- Performed quality assurance testing prior to releasing updates or new versions into production environments.
- Implemented changes requested by customers within established timelines while maintaining high standards of quality.
Operations Intern
Let's driEV
Bhubaneswar
2022.08 - 2022.10
- Supported customer service efforts by addressing and resolving operational issues.
- Participated in quality assurance efforts to maintain high operational standards.
- Implemented strategies to take advantage of new opportunities.
Education
Bachelor of Science - Computer Science
Institute of Technical Education And Research
Bhubaneswar, Odisha2024-07
High School -
St.Patrick's Higher And Secondary School
Asansol, West Bengal2020-04
Skills
- Data evaluation
- Problem-solving skills
- Customer needs assessments
- Customer account management
Tools
- JIRA
- Salesforce
- Genie
- SQL
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odiya
Advanced (C1)
C1
Accomplishments
- Awarded the Best Sportsman of the Year 2019 (HS)
- Winner of Regional Sports (4x100), Howrah, 2019.
- Completed 5th Year in ‘Art and Painting’ from Bangiya Sangeet Parishad.
Affiliations
- Cricket
- Musical Intrument
Timeline
Associate Techno Functional Consultant
HighRadius Technologies
2024.07 - Current
Product Consultant Intern
HighRadius Technologies
2023.06 - 2024.07
Operations Intern
Let's driEV
2022.08 - 2022.10
Bachelor of Science - Computer Science
Institute of Technical Education And Research
High School -
St.Patrick's Higher And Secondary School