Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pratigya Tiwari

Senior Executive-Client Servicing
Delhi

Summary

Dedicated Client Servicing Senior Executive with over 2 years of experience in managing client relationships and ensuring their satisfaction. Skilled in communication, problem-solving, and attention to detail. Proven track record of exceeding client expectations and driving business growth. Seeking a challenging role where I can utilize my skills to deliver exceptional results.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Senior Executive- Client Servicing

NDTV Convergence
04.2022 - Current
  • Gained client's trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Proactively anticipate client needs, establishing a client-centric approach
  • Effective communication with client's to promptly address their inquiries and concerns and to create a loyal relation.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Understanding Campaign setup and optimization on Ad-server and the processes of creating, managing, and improving our online advertising campaigns on various platforms and channels.

Research Assistant – Knowledge Resource Group

Elets Technomedia Pvt. Ltd.
10.2021 - 03.2022
  • Calling prospective delegates·
  • Managing the database·
  • Inviting relevant speakers for events. (Conferences/Webinars/Seminars)
  • Doing market research for magazines and events.
  • Business development.

Business Development Intern

SurFam
06.2021 - 08.2021


  • Generated revenue growth by developing and executing targeted sales strategies to expand market share.

Digital Marketing Intern

Clear Exam
04.2021 - 06.2021
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Performed market analysis and researched latest trends.
  • Tracked social media trends and adapted to attract target follower demographic.

Freelancer

Digi Maverick Pvt Ltd
05.2020 - 11.2020
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Done photography for their website products.

Education

Master of Arts - Journalism And Mass Communication

The Indira Gandhi National Open University
New Delhi, India
04.2001 -

Bachelor of Arts - Journalism And Mass Communication

Guru Gobind Singh Indraprastha University
New Delhi, India
04.2001 -

12th CBSE Senior School -

S.S.K Khalsa Girls Sr. Sec School
New Delhi, India
04.2001 -

10th CBSE Secondary School -

S.S.K Khalsa Girls Sr. Sec School
New Delhi, India
04.2001 -

Skills

Teamwork and Collaboration

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Certification

Taken part in Indian Film Project.

Timeline

Senior Executive- Client Servicing

NDTV Convergence
04.2022 - Current

Research Assistant – Knowledge Resource Group

Elets Technomedia Pvt. Ltd.
10.2021 - 03.2022

Business Development Intern

SurFam
06.2021 - 08.2021

Digital Marketing Intern

Clear Exam
04.2021 - 06.2021

Freelancer

Digi Maverick Pvt Ltd
05.2020 - 11.2020

Assistant director on a production made for Indian Film Project.

11-2019

Taken part in Indian Film Project.

11-2018

Master of Arts - Journalism And Mass Communication

The Indira Gandhi National Open University
04.2001 -

Bachelor of Arts - Journalism And Mass Communication

Guru Gobind Singh Indraprastha University
04.2001 -

12th CBSE Senior School -

S.S.K Khalsa Girls Sr. Sec School
04.2001 -

10th CBSE Secondary School -

S.S.K Khalsa Girls Sr. Sec School
04.2001 -

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Pratigya TiwariSenior Executive-Client Servicing