RAHUL VERMA
Mumbai
Summary
Seeking a Position to utilize my skills and abilities in your organization which provides professional growth while being resourceful and innovative. Expertise in customer relationship management, conflict resolution and leadership. Dependable and courteous self-starter seeking to leverage exceptional background into customer liaison role with growing organization. Experienced in purchasing, auditing and reporting. Knowledgeable about inventory needs and standards in the industry. Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments.
Overview
4
4
years of professional experience
Work History
Senior Executive - Client Servicing Sales
Tech Mahindra
03.2023 - 07.2023
- Communicated regularly with team members to maintain clearly defined expectations
- Automated contact management system to efficiently manage large volume of clients
- Analyzed and utilized recurring issues faced by customer care representatives to create and update training manuals
- Proactively identified and solved complex problems impacting operations management and business direction
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Senior Representative (CS, Sales, Escalations)
Concentrix
03.2022 - 07.2022
- Diagnosed customers business issues and pain points and recommended appropriate products
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Efficiently coordinated payment verification, order processing, dispute resolution and cross - departmental collaboration to ensure seamless process execution, including refunds and replacements
- Boosted client retention, establishing sales goals and securing targeted rates.
- Established effective communication channels between departments for seamless supply chain operations.
- Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
Growth Path - Operations (CS, Sales)
Tata Starbucks
10.2019 - 09.2021
- Implemented action plans developed by the DM to drive organizational success
- Effectively handled customer complaints and escalations, resolving issues to maintain positive relationships
- Maintained excellent visual merchandising standards by routinely cleaning and organizing window and point of sale (POS) displays
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts every alternative days.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
Education
Master of Business Administration - Production And Operations Management
Amity University
Greater Noida, UP11.2023
Bachelor of Management Studies - Finance
University of Mumbai
Mumbai, MH04.2021
Skills
- Research ability
- Training and development
- Cross-functional collaboration
- Team Management
- Deadline-orientated
- Problem-Solving
- Shipment Coordination
- Warehousing Processes
- Scheduling Coordination
Languages
Marathi
English
Hindi
Personal Information
- Date of Birth: 06/27/2001
- Nationality: Indian
Timeline
Senior Executive - Client Servicing Sales
Tech Mahindra
03.2023 - 07.2023
Senior Representative (CS, Sales, Escalations)
Concentrix
03.2022 - 07.2022
Growth Path - Operations (CS, Sales)
Tata Starbucks
10.2019 - 09.2021
Master of Business Administration - Production And Operations Management
Amity University
Bachelor of Management Studies - Finance
University of Mumbai
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