Pratik Bhambure
Mumbai
Summary
Work with an organization that offers a challenging and motivated work atmosphere, where I can prove my potential and grow while contributing positively towards achieving the organizational goals and objectives. Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.
Systematic IT Specialist with solid foundation in developing and modifying system plans. Excellent communication and interpersonal skills. Works hard to meet requirements of users.
Overview
14
14
years of professional experience
Work History
Senior IT Specialist
HCL TECHNOLOGY LTD
05.2020 - Current
- Company Overview: Presently supported one of the market leaders in energy and metals trading worldwide- Morgan Stanley
- Managerial and Technical Managed and coordinated a team of 2 Desktop technicians supporting 1800+ users in BU Operations
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
- Resolved complex technical issues swiftly, minimising downtime and maintaining high levels of service availability.
- Evaluated emerging technologies for potential application within the organisation, staying ahead of industry advancements.
- Coordinated with senior management to align IT strategies with business objectives, ensuring seamless integration.
- Conducted regular IT audits to assess compliance with internal standards and external regulations, maintaining high levels of governance.
- Delivered bespoke training programmes for staff on new software and systems, boosting user competence and confidence.
- Managed a team of IT professionals, fostering skills development and promoting a collaborative work environment.
- Doing and maintaining Ticket Audits for monthly basis of Junior Team member
- Taking care and resolving escalations from EDs and MDs
- Handling Daily BAU activities include Ticket resolving, mandatory updates regarding any of change activities performed in entire day
- Deploy, configure and maintain computation on Azure cloud
- Azure network, VPN and Express route, Azure DNS
- Administration and troubleshooting of Azure environments
- Creating Virtual machines in Azure and add/manage Servers
- Resolved Azure AD issues relating to Office 365, Active Directory to Azure AD to Active Directory
- Azure Monitoring and configuration monitoring
- Manage Office365 Email system # Create Email Account & Group, Management of Users and Group, Mail Flow Rule, and Security
- Manage Office 365 Admin Console, Access policy and maintain Office 365 security, (block Spam Email, Inbound and Outbound IP, whitelist Email etc.)
- License management for O365
- Migration of user mailboxes to Office365 from on-premise and assigning license to users
- Share Point manage, Create Site, Provide Access, and Access Policy
- Manage Teams and One Drive and Access policy
- Good Knowledge on Operating System support (Windows)
- Additional ad-hoc IT & Internal Audit & Risk/Compliance related initiatives and projects
- Remote support using MSRA, Any Desk, Team-Viewer and Cisco Web-Ex
- Ms Outlook issues (configuration, profile creation and repair)
- Other applications like- Jabber, splunk, monitoring tools, teams, etc
- Handling BCP activities
- Support for standalone system checks
- Prior VC support
- Handling escalations
- Raise tickets and follow-up with the OEM/Vendor for any hardware related issues requiring warranty replacement and support
- Receiving enquiries, incident reports, complaints on various components of IT Support environment
- Provide Remote Support for various Desktop related issues like install/uninstall softwares, drivers, printers, proxy/email settings, etc
Senior Engineer-EUS
Microland Limited
10.2018 - 05.2020
- Handling Daily BAU activities include Ticket resolving, mandatory updates regarding any of change activities performed in entire day
- Handling BCP activities
- Support for standalone system checks
- Prior VC support
- Handling escalations
- Raise Tickets and follow-up with the OEM/Vendor for any hardware related issues requiring warranty replacement and support
- Receiving enquiries, incident reports, complaints on various components of IT Support environment
- Provide Remote Support for various Desktop related issues like install/uninstall software, drivers, printers, proxy/email settings, etc
- Problem resolution and troubleshooting for issues for which Work Level Instructions are provided
- Notifying IT users about problem resolution, key changes in IT environment and other important communication
Senior Technical Support Engineer
Quess Corp(Magna Infotech) (Client ATOS)
11.2017 - 10.2018
- Worked with Siemens Project and we have provided remote support to all over India Siemens employee
- Provide access to user on Shared Drive as per the Security Policy
- Configuration of Microsoft Outlook
- Checking of Internet related issues
- Installation, configuration and troubleshooting of MS outlook 2007, 2010 & 2013
- Configuration and troubleshooting in Lync 2010, 2013
- To give technical support of Wi-Fi, Reliance Net connect and & Tata Photons related issues
- Raise tickets and follow-up with the OEM/Vendor for any hardware related issues requiring warranty replacement and support
- Receiving enquiries, incident reports, complaints on various components of IT Support environment
- Provide Remote Support for various Desktop related issues like install/uninstall software's, drivers, printers, proxy/email settings, etc
- Problem resolution and troubleshooting for issues for which Work Level Instructions are provided
- Notifying IT users about problem resolution, key changes in IT environment and other important communication
- Shi IN charge Roles: Monitoring the team's performance
- Assisting the team by performing the tasks with them
- Hi-path tool monitoring, floor monitoring & Hi-path tool login
- Phone/web team pending tickets & alignment
- SIC mailbox handling:- follow-up mail, Escalation mails acknowledge, activity mails, Mass mail request
- Mass mail Sending- UNC tool & Manually
- Transport roster creation
Senior Technical Support Engineer
ALCHEMY TECHSOL INDIA PVT LTD (Client ATOS)
04.2017 - 11.2017
- Worked with Siemens Project and we have provided remote support to all over India Siemens employee
- Provide access to user on Shared Drive as per the Security Policy
- Configuration of Microsoft Outlook
- Checking of Internet related issues
- Installation, configuration and troubleshooting of MS outlook 2007, 2010 & 2013
- Configuration and troubleshooting in Lync 2010, 2013
- To give technical support of Wi-Fi, Reliance Net connect and & Tata Photons related issues
- Raise tickets and follow-up with the OEM/Vendor for any hardware related issues requiring warranty replacement and support
- Receiving enquiries, incident reports, complaints on various components of IT Support environment
- Provide Remote Support for various Desktop related issues like install/uninstall software's, drivers, printers, proxy/email settings, etc
- Problem resolution and troubleshooting for issues for which Work Level Instructions are provided
- Notifying IT users about problem resolution, key changes in IT environment and other important communication
- Shi IN charge Roles: Monitoring the team's performance
- Assisting the team by performing the tasks with them
- Hi-path tool monitoring, floor monitoring & Hi-path tool login
- Phone/web team pending tickets & alignment
- SIC mailbox handling:- follow-up mail, Escalation mails acknowledge, activity mails, Mass mail request
- Mass mail Sending- UNC tool & Manually
- Transport roster creation
Technical Helpdesk Engineer
EMBEE SOFTWARE
03.2014 - 01.2017
- Proficient in handling escalated calls and providing 1 st & 2nd Level Technical Support to end-users
- Microsoft Outlook, troubleshooting
- Completed onboarding of whole team for several projects from the scratch
- Got recognition as a good team layer in the team
- Got outstanding performance award for the couple of months in HCL
- Completed 700 seating new floor Desktop, Monitor setup with Operating system installation and additional application installation
- Problem resolution and troubleshooting for issues for which Work Level Instructions are provided
- Notifying IT users about problem resolution, key changes in IT environment and other important communication
- Maintain the assets of pc's and laptops
- Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting
- Manage all the inventory of PCs
- Provided the Remote support & Net meeting support using following software Team viewer, Remote Desktop
- Installation of An virus, Patches & Updates from Backend side & frontend both
- Experience in installation of Windows, configuration, Technical troubleshooting, operating systems, Microsoft application software and peripherals, Windows XP & Windows 7
Technical Support Executive
VINDSOR TECHNOLOGIES
01.2013 - 03.2014
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users
- Microsoft Outlook, troubleshooting
- Maintain the assets of pcs and laptops
- Installation & Configuration on of Network printers & Scanner and its basic level of troubleshooting
- Manage all the inventory of PCs
- Provided the Remote support & Net meeting support using following software Team viewer, Remote Desktop
- Installation of Antivirus, Patches & Updates from Backend side & frontend both
- Experience in installation of Windows, configuration, technical troubleshooting, operating systems, Microsoft application software and peripherals, Windows XP & Windows 7
- Raise tickets and follow-up with the OEM/Vendor for any hardware related issues requiring warranty replacement and support
- Receiving enquiries, incident reports, complaints on various components of IT Support environment
- Provide Remote Support for various Desktop related issues like install/uninstall software's, drivers, printers, proxy/email settings, etc
- Problem resolution and troubleshooting for issues for which Work Level Instructions are provided
- Notifying IT users about problem resolution, key changes in IT environment and other important communication
Back office executive
SANKALP HEALTHCARE & ALLIED PRO.
01.2011 - 12.2012
- Responsibilities- Data entry operator in purchase dept
- & For Checking Emails
- Captured customer data on [Software]
Education
B. Com Graduated -
Mumbai University
Mumbai, Maharashtra2010
K J SOMAIYA H.S.C -
01.2007
MUMBAI BOARD S.S.C -
01.2005
Skills
- MICROSOFT WINDOWS
- MICROSOFT OUTLOOK
- DATA ENTRY
- TECHNICAL SUPPORT
- GLOBAL MANAGEMENT
- SERVICE DESK
- MANAGEMENT
- TROUBLESHOOTING (PROBLEM SOLVING)
- INFORMATION TECHNOLOGY
- INSTALLATION
- OPERATING SYSTEMS
- Serverless computing knowledge
- Machine learning basics
- Client liaison expertise
Accomplishments
- Got recognition as a good team player in the team.
- Received outstanding performance award for a couple of months in HCL.
- Completed onboarding of whole team for several projects from scratch.
- Completed 700 seating new floor Desktop, Monitor setup with Operating system installation and additional application installation.
Timeline
Senior IT Specialist
HCL TECHNOLOGY LTD
05.2020 - Current
Senior Engineer-EUS
Microland Limited
10.2018 - 05.2020
Senior Technical Support Engineer
Quess Corp(Magna Infotech) (Client ATOS)
11.2017 - 10.2018
Senior Technical Support Engineer
ALCHEMY TECHSOL INDIA PVT LTD (Client ATOS)
04.2017 - 11.2017
Technical Helpdesk Engineer
EMBEE SOFTWARE
03.2014 - 01.2017
Technical Support Executive
VINDSOR TECHNOLOGIES
01.2013 - 03.2014
Back office executive
SANKALP HEALTHCARE & ALLIED PRO.
01.2011 - 12.2012
K J SOMAIYA H.S.C -
MUMBAI BOARD S.S.C -
B. Com Graduated -
Mumbai University
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