PRATIK DAS
Bangalore
Summary
OBJECTIVES
Achieving high levels of success through tenacity, diligence, and commitment while leaving a lasting impact on each task. Specializing in event, request, incident, and problem management for professional development. Seeking a position to contribute expertise to the expansion and growth of the company
Overview
8
8
years of professional experience
1
1
Certification
Work History
Market Research Analyst Intern
TiE Bangalore
03.2023 - 06.2023
- Conducted comprehensive market research and contributed to creation of whitepaper on use cases of 5G private networks for 3 industrial verticals: Oil & Gas, Manufacturing and Aerospace, informing decisions for projects worth $5 million.
- Utilized advanced statistical techniques to analyze data, ensuring 99% accuracy in results while strategically identifying 5G private network opportunities across 6 industrial sectors using Pugh Matrix
- Enabled industry to develop 5G go-to-market and monetization strategies, resulting in 20% increase in revenue projections through in-depth understanding of 5G private network offers
Senior System Engineer
Cognizant Technologies Solutions
12.2018 - 04.2022
- Led team of 5 in Enterprise and Operational Risk Management (EORM) as Subject Matter Expert, resolved over 30,000 incidents on EORM application, and ensured prompt SLA compliance for superior client service
- Strategized and executed operational plans for large-scale, complex investment banking support environments, incorporating multiple technologies and cutting FTE costs by 40%
- Managed and maintained smooth operation of 40+ Windows servers, collaborating with vendors for effective data center management.
- Implemented Agile Scrum for deployment and executed ITIL-aligned Event, Request, Incident, and Problem Management, achieving 95% on-time deliverables
- Managed 200+ releases and published ‘Planned Outage notifications’ to business users during deployment of 75+ latest versions in production environment of 5 different applications
- Reduced downtime for critical systems by 30% through proactive issue identification and preventative maintenance
- Improved process efficiency by automating monthly and year-end checks, reducing manual work by 2 hours/day and minimizing errors
Head of Design and Manufacture
American Society of Mechanical Engineering HPVC
01.2015 - 01.2017
- Designed and fabricated highly efficient recumbent bicycle with carbon fiber, achieving 20% weight reduction compared to traditional bicycles
- Presented creative concepts to 25 clients, implementing continual feedback to achieve a 95% client satisfaction rate.
Education
MBA - Business
SDA Bocconi Asia Centre
Mumbai2024
Bachelor of Mechanical Engineering -
Kalinga Institute of Industrial Technology
Bhubaneswar2018
XII -
Delhi Public School
Angul2014
X -
Delhi Public School
Angul2012
Skills
- SLA Management
- Gap Analysis
- Team Management
- Stakeholder Management
- Incident Management
- Project Management
- Problem-Solving
- Process Re-Engineering
- Process Improvement
- ITIL Process
Certification
- Project Management for Beginners by PMI Institute (2024)
- Project management Professional by PMI Institute (2024)
- Project Management Foundations by LinkedIn (2024)
- Microsoft Power BI Desktop for Business Intelligence by Udemy (2023)
- Strategy Consulting Virtual Experience Program by BCG (2022)
- Computer Aided Three-Dimensional Interactive Application by CTTC (2016)
Timeline
Market Research Analyst Intern
TiE Bangalore
03.2023 - 06.2023
Senior System Engineer
Cognizant Technologies Solutions
12.2018 - 04.2022
Head of Design and Manufacture
American Society of Mechanical Engineering HPVC
01.2015 - 01.2017
MBA - Business
SDA Bocconi Asia Centre
Bachelor of Mechanical Engineering -
Kalinga Institute of Industrial Technology
XII -
Delhi Public School
X -
Delhi Public School
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