Pratik Doshi
Team Leader
Anand,GJ
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
7
7
years of professional experience
Work History
Team Leader
I-Direct India
Anand
10.2022 - Current
- Mentored junior team members, promoting skill enhancement and career growth.
- Facilitated conflict resolution among team members to sustain a harmonious work environment.
- Developed training materials for new staff onboarding, enhancing team integration.
- Resolved escalation calls from critical customers, ensuring their concerns were addressed.
- Monitored daily workflow to ensure compliance with policies and procedures.
Senior executive
Concentrix Pvt. Ltd.
Vadodara
07.2019 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer requests and answered questions to enhance satisfaction.
- Competed in sales contest and exceeded required goals.
Education
Some College (No Degree) - Commerce
D.N. High School
AnandSkills
- Team supervision
- Staff training
- Shift scheduling
- Performance evaluation
- Process improvement
- Compliance management
- Documentation and reporting
- Effective communication
- Customer engagement
- Goal setting
- Problem solving
- Feedback delivery
- Influencing skills
Languages
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Team Leader
I-Direct India
10.2022 - Current
Senior executive
Concentrix Pvt. Ltd.
07.2019 - 10.2022
Some College (No Degree) - Commerce
D.N. High School