Pratik Ghosh
Kolkata
Summary
Highly skilled Senior Operations Executive with an MSc in a related field seeking a challenging position as an Operations Executive or Support Associate. Leveraging my extensive knowledge and expertise in the insurance industry, I aim to contribute to a company's growth and success by effectively managing operations and providing exceptional support to clients and stakeholders. To explore new areas and work in a dynamic & stable organization. Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.
Overview
4
4
years of professional experience
Work History
Senior Operations Executive (REMOTE)
InsuranceMarket.ae By AFIA Insurance Brokerage Services LLC
Kolkata
09.2021 - Current
- Developed and implemented comprehensive insurance policies and procedures to ensure compliance with industry regulations and enhance operational efficiency
- Analyzed and assessed clients' insurance needs, providing personalized recommendations and solutions tailored to their specific risk profiles
- Collaborated with a cross-functional team to investigate and process insurance claims, ensuring timely and accurate settlements for policyholders
- Conducted thorough risk assessments and audits, identifying potential gaps in coverage and proposing risk mitigation strategies to minimize clients' exposure to financial losses
- Collaborated with senior leadership to develop long-term plans for organizational success.
- Reviewed contracts related to operations activities to ensure legal compliance and optimal terms for the company.
- Established key performance indicators to track progress towards organizational goals.
- Monitored day-to-day operations activities to identify opportunities for improvement.
- Conducted regular audits of operational processes in order to maintain quality standards.
- Fetching renewal quotes for the existing clients
- Negotiating with the Insurance companies for better premium and sum assured
- Running Background verification & Due diligence.
Chat Advisor Support
Concentrix Daksh India Services PVT. LTD.
01.2020 - 08.2021
- Provided exceptional customer service by promptly responding to incoming chat inquiries, ensuring a high level of satisfaction and resolving issues in a timely manner
- Collaborated with a team of chat advisors to develop and implement strategies for improving customer engagement and retention, resulting in a 20% increase in customer satisfaction ratings
- Utilized active listening skills to understand customer needs and preferences, offering tailored solutions and product recommendations that led to a 15% increase in upsell conversion rates
- Assisted in the training and onboarding of new chat advisors, sharing best practices and providing ongoing support to ensure a consistent and seamless customer experience.
Education
Master of Science - Industrial Fisheries
Cochin University of Science And Technology
Cochin, Kerala01.2019
Bsc major - Industrial Fish and Fisheries
University of Calcutta
01.2017
Skills
- Operational Excellence
- Organizational Development
- Workforce Planning
- Productivity Improvement
- Background Checks
- Data Verification
- Problem-solving aptitude
- Professionalism
- Business Development
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- Information Security
- Call Management
- Report Generation
- CRM Software
- Social Media Monitoring
- Strong Work Ethic
- Complaint Handling
- Customer Service
- Regulatory Compliance
- Quality Control
Personal Information
- Date of Birth: 07/31/1995
- Nationality: INDIAN
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Cycling
- Fishing
- Reading
- Walking
- Badminton
Timeline
Senior Operations Executive (REMOTE)
InsuranceMarket.ae By AFIA Insurance Brokerage Services LLC
09.2021 - Current
Chat Advisor Support
Concentrix Daksh India Services PVT. LTD.
01.2020 - 08.2021
Master of Science - Industrial Fisheries
Cochin University of Science And Technology
Bsc major - Industrial Fish and Fisheries
University of Calcutta
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