PRATIK MALADKAR
Mumbai
Summary
Experienced logistics and supply chain professional with over 13 years of expertise in freight forwarding, import/export operations, customer service, and sales strategy execution. Skilled in leading teams, fostering business development, and enhancing logistics efficiency. Proficient in Microsoft Excel, CRM tools, and overseeing end-to-end supply chain operations. Currently driving business growth at SAP Global Logistics.
Overview
14
14
years of professional experience
2025
2025
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
SAP Global Logistics
04.2023 - Current
- Leading logistics operations and internal team coordination.
- Managing sales strategies and strengthening client relations.
- Overseeing freight and shipment reporting using Excel.
Sales Marketing Executive
SAP Global Logistics
09.2020 - 09.2023
- Maintained and expanded key customer accounts.
- Implemented direct sales campaigns and strategic outreach.
- Created reports and dashboards using Microsoft Excel.
Customer Service Representative
SAP Global Logistics
11.2018 - 09.2020
- Resolved client inquiries and coordinated logistics.
- Ensured smooth shipment flow with internal operations team.
Import Customer Service Representative
Capricorn Logistics Pvt. Ltd
12.2016 - 10.2018
- Monitored import shipments and ensured client satisfaction.
- Utilized CRM systems and Excel for tracking and documentation.
Import Coordinator
SE Logistics Shipping India
10.2014 - 12.2016
- Managed international documentation and compliance.
- Coordinated with overseas clients and shipping lines.
Logistics Executive
BLR Logistiks (India) Ltd
01.2011 - 09.2014
- Executed import/export clearance processes.
- Ensured on-time delivery and customs compliance.
Education
F.Y.B.com -
Maharashtra Board
mumbai, MaharashtraH.S.C. - Commerce
Maharashtra Board
S.S.C. - undefined
Maharashtra Board
Mumbai, MaharashtraSkills
- Freight & Shipping Operations
- Import/Export Documentation
- Microsoft Excel & Data Analysis
- Customer Relationship Management (CRM)
- Logistics & Supply Chain Coordination
- Team Management & Reporting
Team leadership
Operations management
Cost reduction
Problem-solving
Timeline
Assistant Manager
SAP Global Logistics
04.2023 - Current
Sales Marketing Executive
SAP Global Logistics
09.2020 - 09.2023
Customer Service Representative
SAP Global Logistics
11.2018 - 09.2020
Import Customer Service Representative
Capricorn Logistics Pvt. Ltd
12.2016 - 10.2018
Import Coordinator
SE Logistics Shipping India
10.2014 - 12.2016
Logistics Executive
BLR Logistiks (India) Ltd
01.2011 - 09.2014
H.S.C. - Commerce
Maharashtra Board
S.S.C. - undefined
Maharashtra Board
F.Y.B.com -
Maharashtra Board
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