Pratik Pawar
Mumbai
Summary
Skilled technician with experience in repairing and maintaining computers, automated teller machines, and various office machinery. Known for diagnosing technical issues quickly and implementing effective solutions. Strengths include strong problem-solving skills, in-depth knowledge of electronic systems, and the ability to work efficiently under pressure. Contributed to reducing equipment downtime significantly through proactive maintenance and rapid response to service requests.
Overview
8
8
years of professional experience
Work History
IT Executive
Web Werks India Pvt Ltd
Mumbai
02.2021 - Current
- Created budget plans for IT operations and monitored expenditures against established budgets.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Provided technical support to users in troubleshooting hardware and software issues.
- Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing.
- Reviewed and approved changes made to corporate systems to ensure compliance with industry regulations.
- Managed backup, user account and helpdesk systems.
- Provided company users with tech support for IT problems and account maintenance.
- Met with users, vendors and technicians to determine computing requirements.
- Maintained knowledge of advances in information technology systems and applications.
- Procured IT resources for strategic and operational computing requirements.
- Recruited, trained and supervised IT department staff.
- Analyzed workflows and established priorities for daily operations.
- Controlled operational IT budget and expenditures within department parameters.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Met with stakeholders to collaborate and resolve problems.
Systems Engineer
Precision Infomatic
Mumbai
10.2018 - 02.2021
- Performed software installations of Windows Server operating systems and applications.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Deployed patch updates to address identified vulnerabilities in the environment.
- Maintained inventory records of all installed hardware and software components in the environment.
- Assisted in setting up new users accounts in Active Directory and provided them with necessary permissions for accessing resources on the network.
- Upgraded existing hardware and software components when needed according to best practices.
- Provided status updates to keep upper management informed and to reach goals.
- Provided exemplary helpdesk service and support to assist customers.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Laptop Technician
Jetking Infotrain
Mumbai
10.2016 - 07.2017
Education
SSC - 10th
R.M.Bhatt
Parel05-2012
Hardware & Network Engineer - Information Technology
Jetking Institute
Sewri06-2015
BCA - BCA
Yashwantrao Chavan University
Mumbai06-2018
Skills
- Advanced troubleshooting
- Network configuration
- Software configuration
- System diagnostics
- Software Installation
- Security management
- Wireless Networking
- System Upgrades
- Memory Installation
- Customer service abilities
Accomplishments
- Employee Of the Month Award
- Star Performer of the Year 2020
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
IT Executive
Web Werks India Pvt Ltd
02.2021 - Current
Systems Engineer
Precision Infomatic
10.2018 - 02.2021
Laptop Technician
Jetking Infotrain
10.2016 - 07.2017
SSC - 10th
R.M.Bhatt
Hardware & Network Engineer - Information Technology
Jetking Institute
BCA - BCA
Yashwantrao Chavan University
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