Pratik Prasad
Siliguri
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately, Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Operations Associate
Physicswallah Private Limited
03.2023 - Current
- Ensure Management and Team full understanding of business needs, auditing compliance, tracking progress toward goals.
- Conducted regular quality assurance checks in Batches of Physicwallah App.
- Maintained Entire Backend Activities to provide Smooth functioning of App.
- Monitored customer service levels and identified areas for improvement.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Collaborated with other departments to coordinate activities related to operations management.
- Developed strategies for improving customer relations through enhanced communication methods.
- Maintained up-to-date records of all Products (Study Materials) Uploaded on PW App.
- Investigated root causes of errors or delays in order fulfillment processes and recommended solutions.
- Facilitated work processes for special projects.
- Identified internal problems and recommended solutions to upper management.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor in Commerce -
Salesian College, Siliguri
08-2022
ICSE -
Himalayan English School
ISC -
Himalayan English School
Skills
- Ms Excel/ Google Spreadsheet
- MS PowerPoint
- Operations Management
- Process Improvements
- Relationship Building
- Process Mapping
- Quality Control Analysis
- Operational Reporting
Accomplishments
- Employee of the Month - I have been awarded as the employee of the month for my contribution and hard work in the job
- Maintained >95% on my Quality of work every month.
Projects
Physicwallah
DPP (Daily Practice Paper) - In Physicswallah, I have had the privilege to work on the innovative DPP (Daily Practice Paper) project. This project revolves around providing students with a comprehensive practice sheet that consists of a wide range of questions meticulously aligned with the curriculum. The goal of the DPP project is to empower students by sharpening their understanding and mastery of the subject matter through regular practice.
Cloud kitchens are the new normal - In my final year of college, I had the opportunity to conduct extensive business research on the emerging trend of cloud kitchens. With a strong focus on understanding how these kitchens operate and their potential for growth and development, I delved into the intricacies of this sector. Through my research, I gained valuable insights into the inner workings of cloud kitchens, the advantages they offer, and the promising opportunities they present for entrepreneurs and investors alike.
Disclaimer
I hearby, declare that the above mentioned information is true to my knowledge and I hold the responsibility to its authenticity.
Timeline
Operations Associate
Physicswallah Private Limited
03.2023 - Current
Bachelor in Commerce -
Salesian College, Siliguri
ICSE -
Himalayan English School
ISC -
Himalayan English School
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