Pratik Shete

Led a team of recovery agents to achieve collection targets in Consumer Durable loan recovery portfolios.
Managed and coordinated with cross-border vendors at the state-level operations, including Delhi and Pune, ensuring adherence to targets and compliance.

Ensured daily follow-ups, generation of Promises to Pay (PTPs), and timely payment updates in the system.

Monitored and analyzed bucket-wise delinquency or strategic follow-up and recovery planning.

Maintained strong coordination with field teams and legal recovery partners for hard bucket and skip cases.
Reviewed agent performance daily, and conducted call audits, training, and motivation sessions to improve the quality of collections.

Maintained and updated recovery MIS, dashboards, and reports for portfolio performance tracking and escalations.

Expertise in data management and analysis using Excel, Google Sheets, and internal CRM systems for tracking, allocation, and recovery insights.

Ensured strict adherence to compliance, regulatory guidelines, and internal policies during customer engagement and recovery.

Handled customer escalations, offered settlement or foreclosure options, and negotiated waiver approvals as per policy.

Drove continuous improvement in POS recovery rate, DRR hygiene, and collection efficiency metrics.

• Monitor agent performance, identify areas for improvement, and provide coaching and feedback.
• Conduct performance evaluations and track key metrics (e.g., recovery rates, call volumes).
• Motivate and encourage team members to achieve performance goals.
• Comply with relevant state and federal debt collection laws and regulations.
• Review and approve collection strategies for individual accounts.
• Handle escalated customer issues and complaints.
• Develop and implement training programs to enhance agent skills and knowledge.
• Identify trends and patterns in collections performance and recommend improvements.
• Participate in industry events and conferences to stay informed about best practices.