PRATIK D. SHIVDIKAR
DevOps / SRE Engineer
NAVI MUMBAI
Work Preference
Summary
Dynamic and results-driven Cloud DevOps Engineer and System Support Engineer with over 12 years of experience in the IT domain. I specialize in cloud infrastructure management across GCP and AWS, CI/CD pipeline automation, Kubernetes, and advanced scripting. Proven ability to bridge development and operations by implementing scalable cloud-native solutions that enhance system reliability, optimize performance, and streamline development-to-deployment workflows. Committed to delivering exceptional production support, incident management, and strict adherence to SLA standards.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Senior IT Analyst and Devops Engineer
MITS GLOBAL PVT.LTD
Mumbai
01.2022 - Current
- Project Details: Cibil CRS-DRS Migration and GDP support (GCP cloud /Salesforce/Copado/ Kubernetes)
- Provided technical support and troubleshooting for GCP,AWS & Linux systems and applications.
- Automated deployment pipelines using Jenkins and Google Cloud Build, reducing release time by 60%.
- Collaborated with the development team to deploy and manage web applications on Linux & Cloud servers.
- Used Terraform to manage infrastructure as code for GCP resources (VPC, Compute Engine, Cloud SQL, IAM).
- Integrated monitoring and logging using Prometheus-Grafana stack.
- Implemented disaster recovery and backup strategies using Cloud Storage.
- DRS Applications configuration on DEV/QA/UAT (Apache Tomcat / Jar setup and configuration)
- Create & configure Entrust certificates SSL for Application (war/jar/API).
- Resolve different Vulnerability related to Linux server, Application Server Jar's, Tomcat & Web
- Implement security measures and perform regular system audits to identify vulnerabilities and insure compliance with company policies by using tools like Rapid7 InsightVM, Pentest, Brinqa etc.
- Creating shell script for automation of Crons and application ENDPOINT scanning script for Jenkins job.
- Setup seeker for Java/jar Applications to reflect latest version after deployment.
- Complete setup of MySQL Database with Query handling & Ldap server setup.
- Load balancing by using HAproxy and Domain based (VIP) on network.
- GIT Repository management and branch management, version management.
- Splunk tool server level setup for monitoring of application logs.run deck, Check Marx, WIKI, Rally, Pacman, Archer, Jira, Remedy, onspring, clarity etc.
- Collaborate with cross-functional teams for development, deployment changes and resolve technical issues.
- Create documents as and when required, create Architecture diagram of DRS applications in draw editor
- Analyzed system requirements to enhance operational efficiency and user experience.
- Developed and implemented IT solutions aligning with organizational goals and user needs.
L3 Support ( Devops/SRE Engineer)
BILLDESK Payment Gateway
Mumbai
09.2016 - 01.2022
- Managed the payment gateway Application and National Payments Corporation of India (NPCI) led Bharat Bill Pay (BBPS), which is a one stop solution for Bill Payments across India.
- Implementation of redis cache server , enginx, Ldap server, MySql, Tomcat installation, manage Java services.
- Created and configured virtual machine instances on Google Compute Engine and deployed containerized applications using Google Kubernetes Engine (GKE), managing clusters, pods, and services.
- Deployed Docker containers on GKE using kubectl and YAML configuration files, implementing basic scaling and service exposure.
- Experience in working AWS Creating Aws cloud, AWS elb, AWS ebs, AWS emr, AMIs S3 bucket.
- Deployed and configured Wiz to monitor security posture across AWS, and GCP, achieving continuous visibility into workloads, identities, and network risks.
- Simulate production issue on UAT, following standard SLA provided by client.
- Automate routine tasks using shell scripts and other scripting languages to streamline operations.
- Developed product documentation to communicate and align key components of upcoming features
- Ansible, Jenkins installation and configuration.
- Git & GitLab installation and configuration.
- Liaised with clients (which include the top Banks, Financial Institutions, PSPs of the country), to develop deep understanding of business needs or resolve queries
- Preparing and running different queries and PL/SQL packages using Oracle for taking out the reports for internal analysis.
- Minimized system downtime by implementing a proactive monitoring process by appdynamic and splunk log monitoring.
- Led cross-functional teams to enhance payment gateway operations and improve service delivery.
- Streamlined transaction processing workflows, reducing turnaround time and increasing efficiency.
- Developed and implemented training programs to mentor junior team members and enhance team capabilities.
- Analyzed transaction data to identify trends and drive strategic decision-making for product improvements.
Senior Application Support
Wipro InfoTech
Mumbai
10.2014 - 09.2016
- Preparing health check reports for Application as we as database sever.
- Taking daily backups of logs and scripts of UNIX production server.
- Fetching reports as and when required. Provide Required Daily/Monthly MIS Data from Database.
- Simulate production issue on UAT also monitoring & scheduling jobs with crontab.
- Telephonic resolution or Taking remotes to solve the problems.
- Escalating the issues to with bank and merchants.
- Working according to bank schedules and SLA (Service leve agreement).
- Running the scripts for the transaction message flow for Debit/Credit Alerts with vendor (aircare & mero).
- Bring up all the services of servers at the starting of the Day.
- Monitoring sms counts of RTAlerts/SMSAlerts Application.
- Provide Solutions for All NEFT Transaction and OTP for Login.
- Maintenance and debugging of existing PL/SQL Program units.
- Use of optimized SQL queries to perform different operations in live database in bank.
- Handling Internet banking Application, Flexcube@ by Iflex solutions and Resolving Retail net banking login & after login related customer queries.
- Maintain database of the various vendors all details for Call logging and Support vendor. Religiously followed up with vendors like Aircare, Billdesk, Citrus, Tech pro, Avenues etc. for calls closure & applications issues in Net banking.
- Checking the backups and system performance on daily basis.
- Working on WebSphere Application to deploy releases and patches of Retail net banking.
- Monitoring and Support for Portwise application for Http stripping and OTP used in net banking.
- S1,S2 issue resolution as well as maintaining All related applications and services, deployment of changes in system, monthly DB purging process.
Application Support
Clover InfoTech
Mumbai
06.2013 - 09.2014
- Morning BOD and checklist (sanity test).
- Services management and ticket resolved day to day activity.
- Applications like Finnone loan providing support for the same. Solving the errors accordingly if any issue get raise.
- Monitoring the CAS, LMS, SAS servers
- User creation authorization
Education
M.M.S - Operations Management
Mumbai University
Mumbai01.2015
Degree (B.E.I.T) - Information Technology
Mumbai University
Mumbai01.2012
Diploma - Information Technology
Mumbai University
Mumbai01.2009
Skills
Cloud Platforms: AWS (EC2, S3, VPC, RDS) , Google Cloud Platform (GCP) – GCE, GKE, Cloud Functions, IAM, Cloud Monitoring
Certification
GCP Certified Professional Cloud DevOps Engineer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 5 in the development of GDP project.
- Achieved Quarterly performance awards by completing DevOps task like New onboarding of Application on GCP cloud , building pipeline with accuracy and efficiency.
- Supervised team of 5 staff members.
- Achieved performance and stability of application by introducing Grafana for monitoring tasks.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Interests
Cloud Platforms: AWS (EC2, S3, VPC, RDS) , Google Cloud Platform (GCP) – GCE, GKE, Cloud Functions, IAM, Cloud Monitoring
Software
Jenkins, GitLab CI, Cloud Build
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
GCP Certified Professional Cloud DevOps Engineer
08-2025
ITIL Foundation v4 certification (2022)
09-2022
Senior IT Analyst and Devops Engineer
MITS GLOBAL PVT.LTD
01.2022 - Current
DevOps Practitioner Simplilearn (2019)
04-2019
L3 Support ( Devops/SRE Engineer)
BILLDESK Payment Gateway
09.2016 - 01.2022
Senior Application Support
Wipro InfoTech
10.2014 - 09.2016
Professional software testing Diploma from SQUAD INFOTECH.PVT.LTD. (2013)
10-2013
Application Support
Clover InfoTech
06.2013 - 09.2014
M.M.S - Operations Management
Mumbai University
Degree (B.E.I.T) - Information Technology
Mumbai University
Diploma - Information Technology
Mumbai University