Pratiksha Chawane
Pune
Summary
Proficient in providing support and troubleshooting for cloud-based applications. With a dedication to providing superior customer support and nurturing positive client relationships, bring a strong customer-centric approach to my role.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Tata Consultancy Services
Pune
05.2022 - 02.2024
- Provided support and troubleshooting assistance to customers using Cloud services via phone, email.
- Collaborated with internal teams to escalate and resolve critical issues, ensuring timely resolution
- Created and maintained detailed documentation of customer interactions, issues, and resolutions in the ticketing system
- Achieved customer satisfaction by delivering timely and effective support solutions
- Developed and maintained documentation, resulting in a reduction in average resolution time for common technical issues
Associate Processor
Mphasis
Pune
12.2020 - 05.2022
- Provided real-time chat support to users, addressing inquiries related to payments, transactions, account management, and security
- Tracked and documented customer interactions in the CRM system, ensuring accurate records and follow-ups.
Customer Support Officer
Firstcry
Pune
12.2019 - 08.2020
- Attended and solved customer queries via call and email.
Education
B.Tech -
RTMNU
Nagpur06-2019
HSC
Nagpur05-2015
SSC
Nagpur05-2013
Skills
- Communication
- Analytical skills
- troubleshooting
- problem solving
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge & belief.
Timeline
Customer Service Executive
Tata Consultancy Services
05.2022 - 02.2024
Associate Processor
Mphasis
12.2020 - 05.2022
Customer Support Officer
Firstcry
12.2019 - 08.2020
B.Tech -
RTMNU
HSC
SSC
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