Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
Media Work
Client Relationship Management
Timeline
Generic

Pratiksha Gharve

Mumbai

Summary

Dynamic professional with proven expertise in customer service and digital marketing, notably at Teach Mahindra. Excelled in enhancing customer satisfaction and expanding client databases through adept social media management and advanced Excel skills. Demonstrates strong interpersonal abilities and a commitment to achieving and exceeding targeted goals.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Teach Mahindra
Mumbai
05.2024 - Current
  • Handle inbound and outbound customer calls with a focus on delivering excellent service.
  • Assist customers with inquiries related to the Noice service/product, ensuring accurate and timely responses.
  • Resolve customer complaints or issues efficiently and professionally, escalating when necessary.
  • Maintain accurate records of customer interactions in the CRM system.
  • Provided detailed information about the product/service and its features.
  • Ensure customer satisfaction by meeting service-level agreements (SLAs).

Digital Marketing Executive

TBM Data Extract
12.2022 - 06.2023
  • Make cold calls for new business leads
  • Keep prospective client databases updated
  • Maintaining meaningful relationships with existing clients to ensure that they are retained
  • Procuring new clients through direct contact, word of mouth, and collaboration with the marketing department
  • Social Media Management
  • We can assign any media work related to our projects.
  • Nex News and TBM advertisement approaching
  • Apart from that, Shivaksh Media groups can appoint any work to you

Education

12th pass -

Sanskardham Kelavani Mandal
Mumbai
12.2021

COMMMERCE -

Mumbai univercity
Mumbai
12.2021

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Tally
  • MS-CIT
  • Advanced Excel
  • Social Media Management

Languages

  • English
  • Marathi
  • Hindi

Hobbies and Interests

  • Playing sports such as cricket and carom
  • Dancing
  • Fashion

Media Work

We can assign any media work related to our projects. Nex News and TBM advertisement approaching. Apart from that, Shivaksh Media groups can appoint any work to you.

Client Relationship Management

Maintaining meaningful relationships with existing clients to ensure that they are retained. Procuring new clients through direct contact, word of mouth, and collaboration with the marketing department.

Timeline

Customer Service Executive

Teach Mahindra
05.2024 - Current

Digital Marketing Executive

TBM Data Extract
12.2022 - 06.2023

12th pass -

Sanskardham Kelavani Mandal

COMMMERCE -

Mumbai univercity

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Pratiksha Gharve